Making a Content System Pilot Fly

1. Making a Content System Pilot Fly Craig Agneberg Benny Jones Ira Strauss Embry-Riddle Aeronautical University

2. Introduction • Purpose of Presentation / Expectations • Determine what’s useful • Explore what’s working and not working • Determine future training needs • Review pilot training needs • Discuss why pilot strategy members chosen • Review results of monthly pilot status meetings • Discuss pre-post pilot survey results • Discuss the outcome of the content system pilot

3. ERAU / Blackboard Data & Background • Private, Not for Profit • Educating 30,000 + students per year • 30+ Degrees Sciences, Aviation, Business, and Engineering J. Paul RiddleCofounder T. Higbee EmbryCofounder The Wight Flyer

4. ERAU / Blackboard Data & Background • Two residential campuses (Florida and Arizona) • Extended Campuses – 130 Teaching Centers worldwide • 2500 Students are enrolled in Distance Learning, fully utilizing Blackboard for online courses. Daytona BeachCampus Extended Campuses & World Wide Centers Prescott Campus

5. ERAU / Blackboard Data & Background • US News and World Report • “Best Colleges” Guide - #1 for the past 5 years in Aerospace Engineering • State of the Art Facilities • Flight simulators, engineering labs, weather centers, wind tunnels, etc.

6. ERAU / Blackboard Data & Background United States Air Force Flight Training Academy JetBlue Airways JetBlue and Embry-Riddle collaborate on “Train the trainer” program for JetBlue’s simulatortrainers. U.S. Air Force AcademyUSAFA, CO

7. ERAU / Blackboard Data & Background • Blackboard customer since 2000 • Community and Learning System Enterprise Version 6.3.1.477 (Application Pack 3, Service Pack 1, Hot Fix 2) • ASP Hosting Customer (9iRAC: High Availability & Business Continuity) • Content System (BCS), Version 2.3.1.389 (Full Implementation January 2006) • Transaction System (Eagle Card) Bb ASP Hosting Bb Content Bb TS Bb6 LMS

8. Timetable • Faculty, staff, and student input • Constituent Services • Primary Role: implementation and administration • Educational Technology • Primary Role: testing and training • Production system requirements • Application Pack 2 • Initial Pilot ~ Spring Semester 2005 • Strategy Session ~ May 2005 • Expanded Pilot ~ Fall Semester 2005

10. Pilot Parameters Questions Scope

11. Initial Courses - Early Lessons • Learning Objects • Need Key Word definition catalog • Moving original document deletes LO catalog link • Metadata • Dublin Core • Concern for utilization rate • Library Digital Asset Management • Endeavor Integrated Library System • Virtual Hard Drive

12. Initial Courses - Early Lessons • e-Portfolios • COM 295B Digital Photography • Screen Shot • Flexibility preferred instead of Wizard • Students found it odd to link to User Folder content • Workflow • Office of Sponsored Programs • Needs Tracking and Approval Notification • Courses • Collaboration in Master Courses • Does not support assessments, assignments, groups or discussion board

14. Strategy Session:Involvement / Membership • Faculty • Representing all three campuses • Prior interest or commitment • Information Technology Teams • Constituent Online Services • Educational Technology • Support Center • Blackboard Global Services • Strategist • Project Manager • Trainer • University Staff • Extended Campus • Libraries

15. Strategy Session:Involvement / Membership In what ways will university customers utilize the content system?

16. Strategy Session:Questions / Issues / Specific Needs • Implementation Timeline • Rollout Plan • Disk Quota • Determine User / Organization Folder Quota • Reduce Course / Organization Quota • Secondary Role • Limitations • Not available in Snapshot Generator • Best Practices • None Available • Princeton University listserv

17. Strategy Session:Course Solutions / Decisions • Master Courses Collaboration • Disable ‘Courses’ Content Area • Automate folder creation / instructor assignment • Folders by Campus (if desired) • Suggested Content • Department Course Outline • Publisher Materials • Shared Materials • Permissions: Manage • Individual syllabi placed in ‘My Content: Users’ • Course Banners

18. Strategy Session: Organization Solutions / Decisions • ePortfolio (Career Services) • Custom Templates • Screen Shot • Workflow (Office of Sponsored Programs) • Passes (Communications & Marketing) • e-Portfolio (CAO / Provost)

20. Strategy Session: Technical Solutions / Decisions • Web Folders • Persistent Cookies • Master Course Folders / Instructor Assignment • Cannot be created until full university implementation • Required BCS available to all users Communication Solutions / Decisions • Strategy Team • Monthly Meetings

21. Strategy Session: Training Solutions / Decisions • Bb Educational Services • WebEx recordings

22. Expanded Pilot:Involvement / Membership • Support • Ongoing additions • Word of Mouth • Reveal new issues to be resolved • Questions / Issues • Set Expectations • For Support • For Scope of Pilot

23. Expanded Pilot:Course Solutions • Training Faculty • Faculty will train their students • Develop Faculty Training Materials • Extended Campus

24. Expanded Pilot: Organization Solutions • Training • Training Document Creation (Specific Needs) • Technology Tutorials Technical Solutions • Develop Master Course files • Create Course folder file • Create Instructor Permissions file

26. Conclusions / Adjustments • Course • Identify Course Monitors • Communications / Training • Metadata Tip Sheet • Online Tutorials • Organization • Workflow Difficulties • Online Tutorials • Technical • Master courses ‘difference’ file • ERAU SIS / Automate Script at Bb ASP

27. Conclusions / Adjustments Pilot Survey Results

28. Conclusions / Adjustments Pilot Survey Results – Participant Comments It's a convenient area to place items not ready for posting or that will be posted more than once. This may help keep the "unavailable content" clutter to a minimum. This enables sharing between instructors - I have gained many good documents and ideas here, as well as needed materials from the course monitor. It is a great place to put the individual lesson Power Point presentations without having to worry about space due to graphic intensive Power Points. Workflow needs to be more intuitive, and to issue email notifications.

29. Conclusions / Adjustments Pilot Survey Results – Participant Comments We have many work documents that are periodically updated. We plan on using content system as a document control device for our work documents to ensure all employees in our department are working with the latest version of the various documents. Since I consider secure file management and sharing the primary advantage of the Content System, the best way to promote it will be one-on-one consultation with instructors, in their offices. Once comfortable with this feature, they will eventually explore the others. Haven't really come up with anything unique yet. It would be useful to have a list of examples (with screen captures) of the different uses by individuals and departments at ERAU.

30. Steps Going Forward (Flight Plan) • Planning Communications • Training University beyond the Pilot • Tutorials (EdTech) • BCS Features • Course Site Integration • ePortfolios • One-to-One Sessions • ePortfolio (Institutional Research)

31. Questions and Comments