1. ECOS-EPA Lean Government Update Performance & Partnership Workgroup Meeting March 28, 2011 Betsy Shaw, OP, U.S. EPA

2. Background: What Is “Lean?” • “Lean” is a set of principles and tools that help people “learn to see” and eliminate waste • Pioneered by Toyota; 70% of U.S. manufacturing firms now report using Lean (Industry Week 2008) • Six Sigma is a collection of tools that identify sources of variation in any process to improve quality (Motorola, GE leaders) • Lean government: • Eliminates waste in administrative processes while preserving substantive goals • States leaders in application to environmental protection processes 1

3. How Lean Typically Works • Facilitated by Lean professional / trainer • Problem Identification/Planning • Identify key people • Define problem, metrics, goals • Identify and gather data • 3-5 Day “Event” • Day 1 - “Just-in-time” training in Lean • Value Stream Map old & new processes • Day 3 (or 5): Develop Implementation Plan • Follow-up and Implement • May take a few days or several months but start immediately • Document • Additional events if needed • Review progress at 30/60/90 day intervals • Communicate successes 2

4. ECOS-EPA MOU on Business Process Improvement (March 2010) Responsibilities of ECOS and EPA: • Provide leadership and capacity building among the States to: • Promote broader understanding of organizational improvement techniques and tools • Continue to refine the available tools • Assist States in the use of tools • Appropriate activities could include: • Establish a Workgroup to support dialogue among States that seek to use process improvement techniques • Maintain an information repository • Forums and face-to face meetings, hands-on workshops, and web-based seminars • Demonstration projects assisting States with business process improvements

5. Lean Government Tools Available • Working Smart for Environmental Protection Lean Government Primer (2006) • Lean in Government Starter Kit, Version 2.0(2009)

6. Lean in Air Permitting Guide (2008) Lean Government Fact Sheet (2008) Lean Government Metrics Guide (2009)

7. Lean Leadership Guide (2010) Lean case studies (2006–2010)

8. What’s New in the Series of Lean Government Tools? • Draft of Lean Government Event Scoping Guide • EPA Lean Government Website being redesigned (look and feel) • http://www.epa.gov/lean/leangovernment/

9. Starter Ideas on Path Forward • Update case studies and lessons learned • Solicit priorities for additional tools and training • Showcase lean techniques and results at national meetings • Share lean experience from other government agencies • Leverage learning from events with national implications • Launch new events to address top priority “pain points”

10. Contact Us http://www.epa.gov/lean • Staff lead POC at EPA: • Kimberly Green-Goldsborough • green-goldsborough.kimberly@epa.gov • 202-566-2355