1 / 5

Improving Specialist Outpatient Services

Improving Specialist Outpatient Services. Regional Approach Framework for Specialist Outpatient Services Regional Scorecard- Strategic analysis to enable equity of access Streamline Processes Clinic management Improved and standardised clinic business practices

fauna
Télécharger la présentation

Improving Specialist Outpatient Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Improving Specialist Outpatient Services • Regional Approach • Framework for Specialist Outpatient Services • Regional Scorecard- Strategic analysis to enable equity of access • Streamline Processes • Clinic management • Improved and standardised clinic business practices • Referral, Triage, Appointment and booking processes • Innovations in Service Delivery • Allied Health/Nurse led clinics – Supported by position statement • Back-pain assessment clinic/s • Focus on Consumers

  2. Where are we now? • 16 months of OPD Redesign • Completed or Partially completed 88% of recommendations • Improved - Access & equity, capacity, satisfaction • DNA rate down 21% to 10% • Patients waiting for appointments down by 30% • Waiting time for appointments down by 50% • In-clinic wait time 26m to 3m • Increased Knowledge of metrics • Ability to measure improvements and show real outcomes • Analysis of capacity and demand

  3. Where are we now? • Developed a model for sustainable outpatients improvement. • Balance strategic and local change • Clinic level action with executive support. • Quick Win & Low Cost - ‘Just Do It’ • Identify clinic issues, develop and implement solutions with and according to clinic priorities to achieve ‘Buy in’ • Staged implementation – Multiple pilots across Hospitals/Clinics • Communication/Marketing – tell everyone about successes and it will spread.

More Related