1. Business Process Re-engineering {BPR} Technology inducted change, is it effective?

2. What is BPR? • A business management strategy the originated in the early 90’s. • It is applied to a system to bring forth, sustain and retired the product with an emphasis on information flow (Rogerson, 1996) • It is also the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle-time and quality ( Al-Mashari et al, 2001)

3. Concepts of BPR • Refocus company values on customer needs • Redesign core processes, often using information technology to enable improvements • Reorganize a business into cross-functional teams with end-to-end responsibility for a process • Rethink basic organizational and people issues • Improve business processes across the organization

4. Benefits of BPR • Provides a new structure that works • Increases effectiveness • Improves customer satisfaction • Reduces cost, time and resource waste. • Employees know their exact responsibilities • Increase in job satisfaction( growth of knowledge, demanding jobs

5. Who uses or has used BPR effectively? • It is often used by companies on the brink of disaster. • Examples: Star Vault • It has failed to improve productivity for Ford Motors, IBM and Kodak.

6. References • Rogerson, S. (1996), ETHIcol in the IMIS Journal, Vol(6),no. 2 • Breyer-Mayl, (2004), Organization & Markets: Advantages and Disadvantages of BPR • Al-Mashari, Majed, Irani, Z. and Zairi, M. (2001). BPR: a survey of international experience. Business Process Management Journal, pp. 437-455. • Hammer & Champy, 1993