Getting From Here to There

1. Getting From Here to There NAMI’s Path from Good to Great & Our Standards Process Lynn Borton LynnB@nami.org Affiliate Networking June 13, 2008 NAMI Annual Convention

2. Getting from Here to There HERE: Who we are & where we are now THERE: Where we’ve said we want to go GETTING: How we propose to do this…

3. Your Turn: Getting to Know You • FAST: Get to Know Your NAMI Family • Who you are • Where you are from • One NAMI thing you’re proud of • One thing you’d like to see change in how we go about our NAMI business • GOAL: meet 5 people in 10 minutes • GO!

4. HERE • 908 Affiliates in good standing • 56,000+ members reported • 83 Affiliates & 43 State Organizations have executive directors [NAMI is a volunteer organization] • 69 Walks in 43 states, with 70,000 walkers raising $7 million in 2007-2008 season • 5,477 new members via e-Join as of last week • 700,000 visitors to www.nami.org last month • 169 new NAMI Connection support groups going this year

5. How “HERE” Stacks Up

6. THERE NAMI is a great organization that delivers superior performance and makes a distinctive impact over a long period of time. (with thanks to Jim Collins, Good to Great 2002)

7. Vision.. GOAL: NAMI is a dynamic, well-run organization that seeks and engages a diverse and growing membership. • NAMI is a thriving organization, characterized by clarity, vitality, visibility, stability and strength. • We have collaborated thoughtfully to define standards for our organizational operations. • We cultivate a culture of healthy interdependence between NAMI at the National, State and Affiliate levels. • All facets of NAMI function freely, within a framework of clearly articulated roles and responsibilities. • We have succeeded in creating organizational structures that are wholly viable even in rural and frontier communities.

8. Your Turn: I Dream a World… GOAL: NAMI is a dynamic, well-run organization that seeks and engages a diverse and growing membership. • NAMI is a thriving organization, characterized by clarity, vitality, visibility, stability and strength. • We have collaborated thoughtfully to define standards for our organizational operations. • We cultivate a culture of healthy interdependence between NAMI at the National, State and Affiliate levels. • All facets of NAMI function freely, within a framework of clearly articulated roles and responsibilities. • We have succeeded in creating organizational structures that are wholly viable even in rural and frontier communities.

9. BREAKTHROUGH… BUILD UP… First Who... Then What Level 5 Leadership Confront the Brutal Facts HedgehogConcept Culture of Discipline The Flywheel Disciplined People Disciplined Thought Disciplined Action Good to GreatFramework Good to Great and the Social Sectors by Jim Collins

10. Standards Work Group • CHARGE:The Standards Work Group (SWG) is asked to distill a set of standards that will move NAMI toward greatness and our goal to be • a dynamic, well-run organization that seeks and engages a diverse and growing membership; • that is financially secure and independent; • that is the dominant force in serious mental illness advocacy; • that is the leader in state of the art education and information; and • that is building and incorporating the largest consumer movement in the country.

11. Looking At Questions of… • Inclusion & Non-Discrimination • Definition of a “Member” • What constitutes an “Affiliate”? • Dues • Roles & Responsibilities • Simplifying Governance Systems • (Re) Chartering • Dispute Resolution • Fund Raising & Donors • Legal Issues & Risk Management • Communication!

12. Active Listening • Intensive, interactive, iterative • Listening sessions • Online surveys • Discussion with Advisory Councils • “Water cooler” conversations