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Library Products/Customer Services

This project explores the digitization of regionally significant items in small libraries. It outlines the considerations for library products and services, focusing on how they affect the choice of items to be digitized. Key areas include collection subgroups like print and audiovisual materials, technology access, and online databases. Services such as reference, programming, and interlibrary loans will also be discussed. The goals include creating a digital collection of cultural relevance and mitigating challenges in planning and execution.

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Library Products/Customer Services

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  1. Library Products/Customer Services Susan Fisher & Herschel Pollard

  2. Topic Definition • Customers • Tangible & Intangible Goods • Services

  3. Topic Context • Small library • Digitization of regionally significant items • Library products/services affect choice of items to be digitized

  4. Topic Description—Products • Collection subgroups • Print • Audiovisual • Technology subgroups • Internet access • Online databases • Digital collections

  5. Topic Description—Services • Reference • Programming • Interlibrary loan • Referral • Special services for the disabled • instruction

  6. Topic Scope • Small library with limited collection • Digitization project plans • Items to be digitized • Focus on easily digitized items • Growth over time • A small project with global potential

  7. Project Goals—Primary • Creation of a digital collection • Regional & cultural significance • Relevance to patrons

  8. Project Goals—Sub-goals • Why break up the primary goal • Project Order • Assessing feasibility • Averting pitfalls

  9. Project Goals—Sub-goals • Sub-goal objectives • Budget • Personnel • Collection • Legal • Creation technology • Access technology • Instruction

  10. Project Justification • Resolution of technical concerns • Feasibility • Short- and long-terms effect on the collection • Mitigating potentially negative impact on products or services • Collection and service enhancement

  11. Aspects to Consider • Small library setting • Budget & personnel issues • Technology • Cultural aspects • Collection development decisions • Users • Digitization • Technical issues • Staff size & ability

  12. Web Resources • Available grants for digitization projects • www.imls.gov/applicants/project.shtm • Links to public library digitization projects • www.cmpl.org/digpublib/resources.htm#Public%20Library • How to get started on a small budget • www.scls.lib.wi.us/programs/digitize.html

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