Tablet PC Microsoft Corporation

1. Case Studies at a Glance Tablet PC Microsoft Corporation

2. Bank of America Customer Profile • America’s largest financial services network Business Goals • Increase worker collaboration • Improve worker productivity • Reduce paper documentation Solution • Windows XP Tablet PC Edition with Office XP Benefits • Increased productivity by 10% • Improved collaboration • Enabled paperless workday "The Tablet PC completely transformed the way I work with my remote teammates." Steve CurtisSenior Vice President, Bank of America

3. BP Customer Profile • The world’s second largest integrated oil company, with revenues of U.S.$174 billion in 2002 Business Goals • Improve employee productivity • Increase mobility and collaboration Solution • Windows XP Tablet PC Edition with Office XP Benefits • Increases user productivity: two devices replace four or more items • Frees users from their offices • Promotes free flow of information and automation of business processes "We see the Tablet PC as a revolutionary productivity enhancer for BP employees." Simon Orebi GannChief Information Officer, Integrated Supply and Trading, BP

4. GE Transportation Systems Customer Profile • One of the world’s leading suppliers to the railroad, transit, and mining industries Business Goals • Improve collaboration • Improve worker productivity Solution • Windows XP Tablet PC Edition with Office XP Benefits • Reduction in floor leaders’ time wasted walking between the shop floor and the office • Improved productivity for users by 10 percent • Improved collaboration between coworkers • Saved business managers up to two hours a day re-keying notes from meetings "This is a much more efficient way of collaborating with co-workers. Instead of printing out the drawing, marking it up by hand, and posting it on a bulletin board, a foreman can use the digital pen to make adjustments to the drawing right on the shop floor and then e-mail it immediately to the rest of the team." Rusty Akers Systems Analyst GE Transportation Systems

5. Aventis Customer Profile • A global pharmaceutical company employing nearly 70,000 people Business Goals • Bring drugs to market more quickly • Remove paper-based data collection • Improve collaboration Solution • Windows XP Tablet PC Edition with Office XP Benefits • Potential savings of two hours a day in re-keying drug trial data • Potential cost savings of U.S. $7,200 per day per 100 clinical trail associates • Potential boost to chemist productivity “Tablet PCs have the potential to help people maximize their time away from their office by making all relevant knowledge available at the tip of a pen.” Peter Loupos Vice President, Aventis Information Solutions Aventis

6. 7 – Eleven Customer Profile • The world’s largest convenience store operator Business Goals • Reduce cost of collecting store information • Improve worker productivity • Improve store level data Solution • Windows XP Tablet PC Edition with Office XP Benefits • Reduced store survey’s by 75% • $3 - $5 million in annual savings • Improved knowledge workers productivity "The Tablet PC will allow us to reduce resurvey work in the field by 50 to 75 percent, saving anywhere from $3 million to $5 million a year." Keith MorrowChief Information Officer, 7-Eleven, Inc.

7. Best Buy Customer Profile • America’s top digital technology and entertainment products retailer Business Goals • Improve worker communication while away from their desks • Improve worker productivity Solution • Windows XP Tablet PC Edition with Office XP Benefits • Increased Mobility with the full power of Microsoft’s most advanced operating system • New digital pen and ink technology revolutionizes the way users interact with their PCs • Increased mobility, Increased productivity, without sacrifices “We are very excited about this technology. The Tablet PC can enable the transformation from the tethered workstation to the highly mobile platform of our corporate environment.” Michael Frank Director of Architecture Best Buy, Inc..

8. Auto Insurance Specialists (AIS) Customer Profile • Largest California auto insurance brokerage with 400,000+ drivers insured Business Goals • Streamline workflow • Improve worker productivity • Improve accuracy of data collection • Reduce costs Solution • Windows XP Tablet PC Edition with Office XP Benefits • Saves over $100,000 in operating costs • Electronically centralizes claim information • Improves executive productivity • Improves field accuracy and productivity "The Tablet PC has a strong potential to revolutionize visual documentation in auto insurance applications and could lead to annual savings of several hundred thousand dollars." Rick SandweissChief Information Officer, Auto Insurance Specialists

9. Appalachian Therapy Center Customer Profile • Employs 25 physical therapists at four centers; 35,000 patient visits per year Business Goals • Improved physician and nurse productivity • More accurate patient records • Centralize patient care information Solution • Windows XP Tablet PC Edition Benefits • 25 percent increase in per-visit billings • Better documentation of patient progress • $700,000 in additional annual billings • Better Patient Care "We’ve seen at least a 25 percent increase in per-patient billing through elimination of ‘leakage’—that is, providing services that either aren’t billed for or that are incorrectly billed for." Joe BlackChief Executive Officer, Appalachian Therapy Center

10. Hire.com Customer Profile • A leading provider of “talent management” software and services Business Goals • Enhance collaboration between interviews • Improve worker productivity • Streamline interview process and improve feedback Solution • Windows XP Tablet PC Edition with Office 2003 Benefits • Reinforces the Hire.com brand • Helps to recruit top quality hires • Improves efficiency of hiring processes • Aids compliance with fair hiring practices “Using the Motion Computing Tablet PC during the interview process allows interviewers to immediately submit feedback so that all parties can read candidate evaluations in real-time.” Steve Davis VP of Technology & Services Hire.com

11. Ingolstadt Hospital Customer Profile • German medical center serving a region of 500,000+ people Business Goals • Reduce data paper data collection • Improve hospital worker productivity • Improve accuracy of medical information Solution • Windows XP Tablet PC Edition with Office 2003 Benefits • Reduced time admitting patients to the emergency ward by 6,000 hours annually • Reduces costs by stream-lining data flow and waiting times for patients • Saves €31,200 in time wasted searching for information • Improves patient care by reducing information gaps and improving service "Deployed on the ultra-mobile Tablet PC, the Microsoft Office System represents a paradigm shift in our ability to efficiently deliver patient care at Ingolstadt Hospital." Thomas Kleemann CIO, Ingolstadt Hospital

12. Solutia Customer Profile • A leader in specialty chemicals Business Goals • Use electronic version of paper forms • Reduce cost of paper documentation • Improve accuracy of clinical information Solution • Windows XP Tablet PC Edition with Office 2003 Benefits • Easier-to-create case report forms, contributing to an expected 50 percent reduction in setup time for each trial • Fewer work hours required per study, allowing Axio to complete 50 percent more studies • Fewer data collection/transcription errors to investigate • Shorter cycle time for trial increases time under drug patent "We anticipate that [Tablet PC] will not only speed up the flow of information, but also reduce errors, saving everyone a significant amount of time and money." Art HuggardDirector of Digital Strategy, Solutia

13. Market Source Customer Profile • Recruits, trains, hires, deploys, and manages sales representatives Business Goals • Improve worker productivity • Facilitate mobile communication Solution • Windows XP Tablet PC Edition Benefits • Enhanced data accuracy • Increased sales rep productivity • Increased IT productivity • Reduced need for technical support “We’re primarily deploying Tablet PCs to people who go to a lot of meetings and travel a lot. This group takes advantage of the handwriting recognition and digital ink capabilities built into Windows XP Tablet PC Edition to take notes in meetings and store them electronically so that they can be quickly searched or sent in e‑mail.” Jim Hibbard Manager of QA and Training MarketSource LLC

14. MIT Customer Profile • A leading research university with 900 faculty members and 10,000 students Business Goals • Enhance learning experience • Increase collaboration • Foster innovation Solution • Windows XP Tablet PC Edition with Office XP Benefits • Powerful technology supports a collaborative and creative design process. • Mobility enhances the student learning experience "The Tablet PC is a ‘killer’ computer: powerful enough  to complete the heavy number crunching, flexible enough to keep track of assignments and due dates, and compact enough to unobtrusively take it to meetings or into classrooms and lectures." John WilliamsDirector, Intelligent Engineering Systems Laboratory, MIT

15. Gentiva Health Services "The freedom and mobility of a pen-based Tablet PC is particularly suited to home healthcare—it’s a natural transition from paper. Microsoft Ink performs better than any previous handwriting-recognition solutions we have tested." Mike HannahChief Technology Officer and Vice President of Information Technology, Gentiva Health Services Customer Profile • The largest provider of home health care services in North America Business Goals • Streamline paperwork and data entry • Improve worker productivity • Improve Patient care Solution • Windows XP Tablet PC Edition with Office XP Benefits • Higher worker satisfaction and retention • Increased productivity • Reduced data entry through automation

16. Merck "It was exhilarating to see the Tablet PC unlock the potential that was in the room." Jim KarkaniasExecutive Director, Operations, CDP, U.S. Human Health Division, Merck Customer Profile • A leading pharmaceutical products and services company Business Goals • Device Consolidation (laptops and pda’s) • Improve worker productivity • Streamline clinical data collection Solution • Windows XP Tablet PC Edition with Office XP Benefits • Enables a versatile, flexible, natural way to interact with a PC • Streamlines processes and increases productivity • Improves patient contact • Anticipated return on investment within the first year “The Tablet PC allows us to collect information efficiently and effectively, walking wherever we may be walking within the halls of Merck” Bill Keane Vice President of Clinical Development, Merck

17. Wachovia Customer Profile • The fourth-largest bank in the United States, with $324 billion in assets Business Goals • Reduce the reliance on paper forms • Improve worker productivity • Avoid errors in data entry Solution • Windows XP Tablet PC Edition with Office XP Benefits • $500,000 in savings annually • 50% increase in productivity doing site surveys • More accurate survey information "The Tablet PC is improving the productivity of our project specialists by 50 percent. Now that they can enter site data directly into their Tablet PCs, we estimate that it takes half the time to complete a survey." Joe AdoryanDirector, CAFM Services, Wachovia Corporation

18. Swedish Hospital Customer Profile • A major Seattle area medical center and the region's hallmark for excellence in health care Business Goals • Reduce the reliance on paper forms • Improve healthcare worker productivity • Avoid errors in data entry Solution • Windows XP Tablet PC Edition with Infopath 2003 and Sharepoint Services Benefits • 74% internal rate of return (IRR) and a payback of 13 months on its investment. • Provide high-quality care for 10 percent more patients. • Increase annual per-patient revenue at the hospital's First Hill facility by 3 percent.  The unfettered mobility of using the tablet PCs provided doctors, triage nurses, and treatment nurses a discreet way to collect data from patients during exams and treatment.

19. BearingPoint Customer Profile • Provides business consulting and systems integration to Global 2000 and government organizations Business Goals • Enhance productivity of highly mobile workforce • Improve client collaboration and service • Gain competitive advantage with ability to deliver Tablet PC-based custom applications to clients Solution • Windows XP Tablet PC Edition with Office XP Benefits • Saves an estimated 50 hours per year per consultant • Application development time slashed from 6 months to 6 weeks “BearingPoint believes the Tablet PC has the potential to revolutionize how governments conduct business.” Larry Herman Managing Director, Global Alliances BearingPoint

20. Black & Veatch Customer Profile • A leading global engineering, construction, and consulting company Business Goals • Streamline paper-based information collection methods • Deploy solution that can survive the technology-unfriendly environment of a construction site Solution • Windows XP Tablet PC Edition with Office XP Benefits • Eliminates need to enter date twice—once on paper form and re-entered in computer database • Increases productivity approximately 8% on job sites “I no longer carry my PDA, have discontinued writing in my paper journal, and have retired my old PC—that’s how satisfied I’ve been with the Tablet PC.” David Guyot Chief Administrative Officer Black & Veatch

21. Bechtel Customer Profile • A global engineering-construction organization employing 50,000 Business Goals • Automate contract distribution and management online • Reduce time to complete and close contracts • Improve field contract administrators productivity Solution • Windows XP Tablet PC Edition with Office XP Benefits • Reduces contract close-out process by 25%, saving hours and in some cases days “We expect the Tablet PC to improve productivity in the Contracts Department, giving Bechtel a competitive advantage.” David Methot Contract Manager Bechtel National, Inc.

22. EDS Customer Profile • A leading global outsourcing services company with approx. 140,000 employees and U.S. $20 billion in revenue Business Goals • Meet computing needs of highly of mobile workforce • Replace multiple computing devices and reduce need for synchronization Solution • Windows XP Tablet PC Edition with Office XP Benefits • 15% increase in mobile workers productivity • Easy to deploy • Unparalleled “anytime, anywhere” mobility “Introducing the Tablet PC to our work environment provides value to EDS. The combination of Office XP integration, mobility, and inking technology offers a total package to our users and in the future may replace the need for a laptop and PDA.” James Cook Director, Enterprise Operations, EDS

23. Leo Burnett Customer Profile • One of the world’s largest advertising agencies Business Goals • Enhance collaboration and streamline processes • Stay ahead of the competition Solution • Windows XP Tablet PC Edition with Office XP Benefits • Estimate a US $1.1 million net revenue increase from additional billable hours • Reduces time spent on administrative tasks including note transcription • Improves customer service with “anytime, anywhere” access • Enhances collaboration and increases productivity “We’re ecstatic about the efficiency gains our teams are experiencing! LB Works could see an incremental $1.1 million in annual net profit from increased value-added billable hours.” Jeffrey J. Jones II President and CEO LB Works

24. Safeco Customer Profile • An insurance and investment company with annual sales of approximately U.S.$6.8 billion Business Goals • Improve claim representative efficiency when producing accident diagrams • Reduce steps to incorporate diagrams in claims system Solution • Windows XP Tablet PC Edition with Office XP and SQL Server Benefits • Expects to increase claims representative productivity by 10% • Estimates a two thirds reduction in time to produce a claims diagram “The Tablet PC will provide the real-time data entry and mobility required to process our claims more quickly than our competitors—and provide better customer service." Yom Senegor, Chief Information Officer and Senior Vice President SAFECO Corporation