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From ornery folks to impatient reporters

From ornery folks to impatient reporters. “What is it you said you do again?”. Who is this guy anyway?. The Langdon Group www.langdongroupinc.com Justin Smart 801-201-8668 jsmart@langdongroupinc.com. “So, what do you do?”. “I manage public involvement.”. Meeting/group facilitation.

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From ornery folks to impatient reporters

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  1. From ornery folks to impatient reporters “What is it you said you do again?”

  2. Who is this guy anyway? The Langdon Group • www.langdongroupinc.com Justin Smart • 801-201-8668 • jsmart@langdongroupinc.com

  3. “So, what do you do?” “I manage public involvement.” Meeting/group facilitation Public outreach Media relations Public meetings Conflict resolution One-on-one sessions Educational campaigns Mediation Website management Public relations Social media “I’m a procurement officer.”

  4. Conflict…Inevitable & Manageable Active Listening Psychological Procedural A Simple Triangle* Interests The Three P’s Substantive * Model developed by Christopher Moore Positions vs. Interests

  5. Media…Also Inevitable & Manageable • Trust your PIO • Stay on message • Tell the truth When the media calls…

  6. Questions & Discussion Justin SmartThe Langdon Group801-201-8668jsmart@langdongroupinc.comwww.langdongroupinc.com

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