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Unemployment Tidal Wave

Unemployment Tidal Wave. Dramatic rise of unemployment claims Response of Oklahoma Employment Security Commission (OESC) Current Status. Dramatic Rise of UI Claims (Sept 07-Jan 08 vs. Sept 08 vs. Jan 09). Initial claims (requests from unemployed citizens to establish a UI claim) up 89.6%

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Unemployment Tidal Wave

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  1. Unemployment Tidal Wave • Dramatic rise of unemployment claims • Response of Oklahoma Employment Security Commission (OESC) • Current Status

  2. Dramatic Rise of UI Claims(Sept 07-Jan 08 vs. Sept 08 vs. Jan 09) • Initial claims (requests from unemployed citizens to establish a UI claim) up 89.6% • Extended Unemployment Compensation – federal benefits to extend length of unemployment payments (up to 20 weeks) • Total number of unemployed Oklahomans requesting weekly payment up 92.3% • Amount of total benefits paid up 120.4%

  3. Initial Claims EstablishedSept 07 – Jan 08 vs. Sept 08 – Jan 09

  4. Oklahomans Requesting Weekly UI Payments (avg. per week)

  5. UI Dollars paid to Unemployed Oklahomans

  6. Effects of UI Tidal Wave (Oklahoma) • Customers unable to get through to UI Call Centers (all circuits busy) • Extremely high wait times to speak to agent (up to 3 hour wait) • Not enough staff or technology (mainframe, phone lines, etc.) capacity to handle the load

  7. Effects of UI Tidal Wave (Other States) • All states’ systems (and staff) pushed to the brink • Three states had total system crashes lasting up to 4 days • Up to thirty states may run out of reserves to pay unemployment benefits in the next month, forcing them to borrow from the federal government.

  8. OESC’s Response to the Rising Tide - Capacity • Increase technology infrastructure: • Added 92 additional incoming lines to UI Call Centers • Doubled processing speed of mainframe • Enhanced Internet application to allow increased usage • Procured additional licenses and hardware as necessary to support increase in staff levels

  9. OESC’s Response to the Rising Tide – Staff Levels • Increase number of staff to assist customers: • Hired 27 additional phone agents for UI Call Centers • Extended hours of UI Call Center operations • Leveraged UI expertise in Local Offices to provide in-person claims assistance

  10. Where Are We Now? • Tide continues to rise • Weekly payment amount was up 36.6% last week compared to only 9 weeks ago. • Number of customers being served continues to increase • Wait times continue to decrease

  11. Weekly Payments

  12. Customers Served vs. Wait Time (Past 4 wks)

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