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Meeting user requests in the English language

Meeting user requests in the English language. Atención a los usuarios a través del inglés Piedad Fernández Toledo: piedad@um.es 1-Toma de contacto e información básica. Contenidos. Presentaciones, toma de contacto Toma de datos personales

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Meeting user requests in the English language

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  1. Meeting user requests in the English language Atención a los usuarios a través del inglés Piedad Fernández Toledo: piedad@um.es 1-Toma de contacto e información básica

  2. Contenidos • Presentaciones, toma de contacto • Toma de datos personales • Información básica (horarios, secciones, servicios..)

  3. Presentaciones (them) Hi/hello/ hola Good morning/ afternoon/ evening.. I’m an Erasmus student I’m a foreign student I came for an Erasmus stay I come from Belgium/ France/ Lithuania… Toma de contacto: presentacionesVocabulario y expresiones frecuentes …and I don’t speak any Spanish

  4. Presentaciones (you) Hi/hello/ hola, Good morning/ afternoon/ evening.., Welcome to Murcia, .. How can I help you? /´haokenai´helpiu?/ What do you need? /´uotduiu´ni:d?/ Do you need anything? /duiu´ni:d´enizi?/ What can I do for you? /´uotcanaidu´fo:iu?/ Toma de contacto: presentacionesVocabulario y expresiones frecuentes Inglés hablado: Ritmo, fonemas en cadena, acento

  5. Toma de contactoPreguntas para pedir información: I’d like to know how I can.. /aid’laiktə’nəu’həuaiken/ Can you tell me how I can.. /’keniu’telmi’ həuaiken/ How can I.. ? /həukenai/ … join the library /’yoin’laibrri/ … get the library card /’guet ’laibrri’ca:d/ … use the library services /’iuz ’laibrri´sə:viziz/

  6. Toma de contactoPosibles respuestas: To join the library you need the student card if you want to borrow books you have to fill in a form (with your data).. The university student card is the library card too If you are a visitor you will need a special (temporary) card You can ask for a student card in ATICA, the computing service

  7. Toma de contactoVocabulario y expresiones frecuentes: Une los términos de las dos primeras columnas para hacer expresiones y luego une éstas con su pronunciación: Join the .. Borrow.. Library.. Student.. Fill in a.. form card books services library /’laibrri´sə:viziz/ l ’yoin’laibrri/ /’borou’bu:ks/ /’stiudnt’ka:d/ /’filinə’fo:m/

  8. Toma de contacto Vocabulario y expresiones frecuentes Respuestas: Join the .. Borrow.. Library.. Student.. Fill in a.. library books services card form l ’yoin’laibrri/ /‘borou’bu:ks/ /’laibrri´sə:viziz/ /’stiudnt’ka:d/ /’filinə’fo:m/

  9. Toma de contactoPráctica en parejas de las expresiones anteriores (intentando no mirarlas, eh?). Ejemplo: • Hi, I’m an Erasmus student, I come from France. • Hello, welcome to the library! What do you need? • Can you tell me how I can borrow books? • Sure! But if you want to borrow books you need the student card. • Oh, yes, I have the student card here. • Great! Can you fill in this form with your personal data, then?

  10. FAQ 1: IF I’M NOT A UNIVERSITY MEMBER .. ... CAN I JOIN THE LIBRARY? …CAN I BORROW BOOKS? • ANSWER: • Anyone can ACCESS the library STOCK, but if you want to TAKE books HOME, you have to be a ______USER LIBRARY USERS can be: - S_____________ - ACADEMIC STAFF - RESEARCHERS

  11. FAQ 1: IF I’M NOT A UNIVERSITY MEMBER .. ... CAN I JOIN THE LIBRARY? …CAN I BORROW BOOKS? • ANSWER: • Anyone can ACCESS the library STOCK, but if you want to TAKE books HOME, you have to be a LIBRARY USER LIBRARY USERS can be: - STUDENTS - ACADEMIC STAFF - RESEARCHERS

  12. Contenidos • Presentaciones, toma de contacto • Toma de datos personales • Información básica (horarios, secciones, servicios..)

  13. Toma de datos personalesSi lo completan ellos: SURNAME ……………………………………… FIRST NAME ……………………………………... E-mail: …………….. Identity card/ Passport nº: User profile: __ undergraduate student __ posgraduate student __ UMU researcher __ external user (visiting/ research fellow) Period of stay: _1 academic year _ 1st term _ 2nd term Expected departure week/date*: *OR: due date of last exam/ project/ assignment: ___________ Signature

  14. B. Toma de datos personalesSi completamos nosotros el formulario: Can you tell me your name? /´keniu´telmi´io:neim/? Your full name, please? /io:´fulneim´pli:z/? (full name: first name + family name) Can you spell it? /´keniu´spelit/? How do you spell it? /´hauduiuspelit/?

  15. El alfabeto inglés A ei B bi C si D di E i F ef G yi H eich I ai J yei K kei LL el, dbl el M em N en O ou P pi Q kiú R’ ar S es T ti U iú V vi W dbl iú X eks Y uai Z zsed

  16. Para aclarar qué letra es.. A ei for.. Alpha B bi Bravo C si Charlie D di Delta E i Echo F ef Foxtrot G lli Golf H eich Hotel I ai India J llei Juliet K kei Kilo LL el, dbl el lima M em Mike           N en November O ou Oscar P pi Papa Q kiú Quebec R’ ar Romeo S es Sierra T ti Tango U iú `Uniform V vi Victor W dbl iúWhisky X eks ‘X- ray (eks-rei) Y uai Yankee Z zsed Zulu      

  17. My name’s Piedad Fernández /ef/ for Foxtrot /i/ for Echo /a:/ for Romeo /en/ for November /ei/ for Alpha /en/ for November /di/ for Delta /i/ for Echo /zsed/ for Zulu /pi/ for Papa /ai/ for India /i/ for Echo /di/ for Delta /ei/ for Alpha /di/ for Delta

  18. My email’s piedad@um.es /maiimeilz´piedad (spelt: pi- ai- i- d- ei- d) at iú-em dot i-es/

  19. How do you spell your name?What’s your email?

  20. Toma de datos personalesSi completamos nosotros el formulario: What’s your email? /´uo:ts`iori:`meil?/ How long are you staying? /hau´longariú´steii/? Are you undergraduate/posgraduate/ researcher/ visitor? /a:iù`ndəgradueit/ posgradueit/ risə:chə/ visitə/?

  21. Toma de datos personalesSimulación: Práctica en parejas para rellenar el formulario (pregunta-respuesta) SURNAME ……………………………………… FIRST NAME ……………………………………... E-mail: …………….. Identity card/ Passport nº: User profile: __ undergraduate student __ posgraduate student __ UMU researcher __ external user (visiting/ research fellow) Period of stay: _1 academic year _ 1st term _ 2nd term Expected departure week/date*: *OR: due date of last exam/ project/ assignment: ___________ Signature

  22. Contenidos • Presentaciones, toma de contacto • Toma de datos personales • Información básica (horarios, secciones, servicios..)

  23. Información básica: horarios • Posibles preguntas: • What are the library opening times? • Does the library close at midday? • Is the library open in the weekend? • Does it open during the .. holiday? … Christmas/ Easter/ summer ..holiday/ vacation?

  24. Información básica: horarios • Posibles respuestas: • The opening times are (written) on a notice at the library main door • You can find the opening times in the library website • We open Monday to Friday, from 8.30 to 9 pm • It is open Monday to Friday, from 8.30 to 9 pm

  25. Información básica: servicios • Where can I ask about general information? • You can ask at the information desk, on the ground floor • You can check it in the library website

  26. Contenidos • Presentaciones y toma de contacto • La toma de datos personales • Información básica (horarios, secciones, servicios.. DUDAS?? ANY QUESTION??

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