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Key Considerations for E-Commerce Operations and Staffing Requirements

E-commerce requires a well-structured logistics framework, including hiring technicians and warehouse staff to manage inventory and fulfill orders. A secure warehouse is essential for storing goods, and efficient systems for secure payment must be in place. Retailers face challenges, such as potential delays in 'just-in-time' deliveries that can lead to customer dissatisfaction. Facilities for customer contact and returns are vital, and a robust global delivery system ensures customer satisfaction and operational efficiency.

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Key Considerations for E-Commerce Operations and Staffing Requirements

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  1. Need technicians and warehouse staff so you have to pay their wages Need a warehouse to keep goods Must have facilities for secure payment Disadvantages of E-commerce to retailer Goods ordered ‘just in time’ may not be delivered so customers may be dissatisfied Must have facilities for contacting customers and vice versa Must have provision for customers to return goods Must have a delivery system for anywhere in the world

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