Premier Online Care Situation Review
POCHOME Navigation What is the Navigational Objective? Get the user to any taskas quick as possible.
POCHOME Contextual Error Navigation
POCHOME TASK Navigation
POCHOME Navigation Contextual Error TASK
AS-IS Navigation Current Objective:Get the user to any taskas quick as possible. Sounds good, as long as the user is not confused and does not encounter errors.
Summary • All pages are accessible from any page regardless of relevance. • This provides the user with access to many pages that cause navigational errors because the system requires specific “context” to successfully navigate to some of these pages. • Ultimately, total access to all pages produces more confusion and frustration than ease of use as intended.
New Navigational Objective Get the user to the right task, without errors as quick as possible
Navigational Requirements • Narrow the choices • Use landing pages • Eliminate navigational errors • Relevant task navigation after completion of tasks
Clean the Slate HOME
FAN Other BAN Requests CTN Organize HOME Logical Groups
HOME Focus - Narrow Users’ Choices
HOME Task Flow Next Steps Focus on Task
HOME Consistency Main Landing Page BANAdmin & TCM CTN Landing Page CRU