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SEB INTERNATIONAL SERVICE January 2015

ALL-CLAD ARNO CALOR KRUPS LAGOSTINA MOULINEX ROWENTA SEB SUPOR TEFAL. SEB INTERNATIONAL SERVICE January 2015. I nternational. R epair. I nformation. S ystem. Exchanging Repair Information. .…is facing several difficult problems. Different countries, Different languages,

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SEB INTERNATIONAL SERVICE January 2015

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  1. ALL-CLAD ARNO CALOR KRUPS LAGOSTINA MOULINEX ROWENTA SEB SUPOR TEFAL SEB INTERNATIONAL SERVICE January 2015

  2. International • Repair • Information • System

  3. Exchanging Repair Information .…is facing several difficult problems. • Different countries, • Different languages, • Different types of organization, • Some different codes, • … So,there is a clear need to use anunified, simplecodification system. This code already exist: IRIS CODE.

  4. IRIS Repair Coding • What is it?

  5. IRIS Coding basis The IRIS Code is divided in 4 chapters : • Symptom • Section • Defect • Repair Consumer Technician

  6. Methodology to determine an IRIS code • Consumer : The consumer describes the defect : What ? Example : « My steam generator cuts off the electrical circuit during the ironing »

  7. Methodology to determine an IRIS code • Consumer : The description of the problem detected by the consumer is based on simple questions which he can answer. The description depends of the 5 senses : TO SMELL TO SEE TO HEAR TO TOUCH TO TASTE

  8. Methodology to determine an IRIS code • Technician : The technician must : Make an analysis, Make a diagnostic and Bring a solution. Example : « The boiler is faulty further to an electrical default and I change the part »

  9. Methodology to determine an IRIS code • To transcribe these actions in an IRIS code. WHAT ? Symptom Code MAKE AN ANALYSIS Section Code MAKE A DIAGNOSTIC Defect Code BRING A SOLUTION Repair Code

  10. IRIS Code implementation  result • Technician : • Solution • What • Analysis and Diagnostic > 5 mA Replacement (component / module) Internalswitch / fuse in set triggers Boiler Leaking (electrical) • Repair • A • Symptom • 11H • Section • G77 • Defect • S

  11. Code • YOUR GO

  12. Technician 1 • Solution • Analysis and Diagnostic • Consumer Replace My fryer does not work anymore • Repair • A • Symptom • 11F • Section • G40 • Defect • N

  13. Technician 2 • Solution • Analysis and Diagnostic • Consumer --- Ω Replace My steamer does not work anymore • Repair • A • Symptom • 11F • Section • G18 • Defect • N

  14. Technician 3 • Solution • Analysis and Diagnostic • Consumer Replace My steam generator trips the circuit breaker my electrical installation • Repair • A • Symptom • 11H • Section • G13 • Defect • N

  15. Technician 4 • Solution • Analysis and Diagnostic • Consumer Replace The soleplate of my steam iron flowing water The temperature of the soleplate is too low • Repair • A • Symptom • M32 • Section • G40 • Defect • P2

  16. Technician 5 • Solution • Analysis and Diagnostic • Consumer Replace Seal is cut My steam iron does not work anymore Other spare parts • Repair • A • Symptom • 11F • Section • G30 • Defect • D

  17. Technician 6 • Solution • Analysis and Diagnostic • Consumer Replace My steam iron does not work anymore • Repair • A • Symptom • 11F • Section • G40 • Defect • Q

  18. Technician 7 • Solution • Analysis and Diagnostic • Consumer Replace My steam iron is not heating enough The temperature of the soleplate is too low • Repair • A • Symptom • 17S • Section • G40 • Defect • C

  19. Technician 8 • Solution • Analysis and Diagnostic • Consumer Replace ----Ω The indicator "Lack of water" of my steam generator lights all the time • Repair • A • Symptom • 132 • Section • G40 • Defect • N

  20. Technician 9 • Solution • Analysis and Diagnostic • Consumer Replace My vacuum cleaner doesn’t work • Repair • A • Symptom • 11F • Section • G22 • Defect • N

  21. Technician 10 • Solution • Analysis and Diagnostic • Consumer Replace > 40V dc My vacuum cleaner will no longer charge and a light blinks steadily • Repair • A • Symptom • 121 • Section • G68 • Defect • N

  22. Technician 11 • Solution • Analysis and Diagnostic • Consumer Replace The cord of my vacuum cleaner no longer fit into its housing • Repair • A • Symptom • 17G • Section • G73 • Defect • M1

  23. Technician 13 • Solution • Analysis and Diagnostic • Consumer Replace My espresso no longer grinds coffee beans • Repair • A • Symptom • N13 • Section • G22 • Defect • N

  24. Technician 14 • Solution • Analysis and Diagnostic • Consumer Info about the functioning of the kettle to the consumer My kettlenever stops • Repair • U • Symptom • 11F • Section • G61 • Defect • 4

  25. Technician 16 • Solution • Analysis and Diagnostic • Consumer Replace My expresso maker does not work anymore • Repair • A • Symptom • 11F • Section • G33 • Defect • K

  26. Technician 18 • Solution • Analysis and Diagnostic • Consumer Replace My espresso does not start • Repair • A • Symptom • 11F • Section • G02 • Defect • D

  27. Technician 20 • Solution • Analysis and Diagnostic • Consumer Replace My mixer blade is no longer rotating • Repair • A • Symptom • J14 • Section • G85 • Defect • A

  28. Technician 21 • Solution • Analysis and Diagnostic • Consumer Replace The cover of my food processor is broken • Repair • A • Symptom • 164 • Section • G81 • Defect • H1

  29. Technician 22 • Solution • Analysis and Diagnostic • Consumer Replace The bowl of my blender leaks • Repair • A • Symptom • J52 • Section • G30 • Defect • K

  30. DEMONSTRATION http://www.iriscode.org/

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