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Best Practices for Assessors in Quality Assurance: Do’s and Don’ts

This workshop, held in Manila from October 16–19, 2012, focuses on the roles and responsibilities of assessors in the external quality assurance process. Participants will learn the essential code of ethics, key methodologies for assessment, and effective communication strategies during site visits. Emphasis is placed on objectivity, impartiality, and cooperation to ensure participants contribute meaningfully to the evaluation process. This workshop aims to foster a culture of quality improvement in higher education institutions.

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Best Practices for Assessors in Quality Assurance: Do’s and Don’ts

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  1. Roles and Responsibilities of the Assessors (Do’s and Don'ts) DIES ASEAN- QA Training Workshop on External Quality Assurance Manila 16th – 19th of October 2012

  2. DO‘S AND DO‘NTS OF EXPERTS Contents: • Code of Ethics - Principles • Site Visit • Chairperson • Methodology of questions • Following the methodology of criteria – Structure of the report – Requirements for report – Analysis of activities – Recommendations – Deadlines for report

  3. CODE OF ETHICS Principles: • Objectivity • Impartiality • Confidentiality • Cooperation • Respect for the participants of the review exercise

  4. WHAT IS IMPORTANT DURING THE VISIT? • Introduction • Collect facts • Write remarks • Attention to all participants • Stick to agenda • Clear questions • Aim: – Improvement of the HEI – Promotion of culture of quality

  5. CHAIRPERSON • Presents the group • Presents the aims of programmeevaluation/ accreditation • Is responsible, that at the end of the site visit there will be results (appraisals) by the experts regarding each criterion, but not for the results (appraisals) themselves • Encourages to speak • Follows the agenda • Shares responsibilities/questions to all of the group members • Summarizes the meeting (group work) • Gives an oral feedback at the end of the visit

  6. METHODOLOGY OF QUESTIONS • Qualitative questions (how, which way,...) • Questions supporting given information • Review and revise information given in the SAR • Review strong sides and issues for improvement („There is always room for improvement...“) • Start from positive sides

  7. METHODOLOGY OF QUESTIONS • Address same questions to different groups – Repeat them to hear different opinions • Factual information – Look for facts (Who? When? How?) • Examples – (“tell us more”, “explain, please”, etc.)

  8. METHODOLOGY OF QUESTIONS • Avoidtendentious questions or suggestions („Don‘tyou think that...“) • Avoid giving your institution/programmeas an example („We would always...“) • Avoid direct contact with HEI representatives until there is no final decision by the respective body

  9. QUESTIONS – FOLLOWING THE CRITERIA Example: Expected learning outcomes • How are the programme learning outcomes and the module/unit/course learning outcomes related to each other? • How are the programme learning outcomes related to employability? • How is the achievement of intended course learning outcomes assessed?

  10. QUESTIONS – FOLLOWING THE CRITERIA Example: Programme structure and content • Why was this programme structure (core modules, substitute modules, special modules etc.) chosen? • Are the courses clearly related? Source of evidence?

  11. Thank you for your attention! Your suggestions, questions and comments, please! FIBAA--‐ Foundation for International Business Administration Accreditation Berliner Freiheit 20–24 D--‐53111 Bonn/Germany E--‐Mail: info@fibaa.org

  12. Photo Credits: http://www.legalsecretaryjournal.com/?q=preparing_to_write_a_report http://www.nhsgrampian.org/nhsgrampian/gra_display_simple_index.jsp?pContentID=7455&p_applic=CCC&p_service=Content.show& http://uncyclopedia.wikia.com/wiki/File:RP-pencil-tip.jpg

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