1 / 6

Service Standards and Performance Measurement for Market-Dominant Products

Service Standards and Performance Measurement for Market-Dominant Products. MTAC #114 Standard Mail Subgroup Update July 11, 2007. Update. Meetings held: April 12 May 7 June 12 July 10 Upcoming scheduled meetings July 30 August 28. Standard Mail Subgroup.

fredericka-griffith
Télécharger la présentation

Service Standards and Performance Measurement for Market-Dominant Products

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Service Standards and Performance Measurement for Market-Dominant Products MTAC #114 Standard Mail Subgroup Update July 11, 2007

  2. Update • Meetings held: • April 12 • May 7 • June 12 • July 10 • Upcoming scheduled meetings • July 30 • August 28

  3. Standard Mail Subgroup Draft Service Standard Recommendation • * Use the USPS’ Service Standard software to calculate standards by 3-digit O/D pairs for Origin entered mail. For Zones 1-4 range of days is minus 1 day plus 1 day for the standard in the matrix. For Zones 5-8 range of days is minus 2 days plus 2 days for the standard in the matrix. • Other Footnotes • Use Destination Entry rate category for USPS re-directed mail. • For mail originating or destinating in non-contiguous US see (updated) detailed 3-digit pairs service standards in Service Standard CD • Range expanded one day during fall mailing season (Sept – Dec) – except DDU

  4. Standard Mail Subgroup How to Calculate Delivery Days • If mail is accepted before its Critical Entry Time, then the next day would be Day 1 in the service standards, except for Sundays and Holidays if calculating the delivery day.  • Sundays do count as processing days in terms of the service standards, but not as delivery days. • Weekends & Holidays:  • When the last delivery day of a commitment falls on a Sunday or Holiday, the commitment is extended to the next delivery day.  For example:  Sunday is not a USPS delivery day so the standard would be the next delivery day. • In determining the days to delivery, the entry day is considered day zero.

  5. Standard Mail Subgroup Standard Mail Measurement Proposal • Use Intelligent Mail to measure performance • Recognize limitation until full implementation of Intelligent Mail (2009?) • Need USPS commitment to accelerate Intelligent Mail Service Performance efforts • Strategy for Transition to Intelligent Mail Service Performance • Reporting

  6. Standard Mail Subgroup Standard Mail Measurement Proposal • Next steps • Finalize Standards Recommendation • Reach-out BPM flat mailers for Standards input • Survey group for reporting needs • Prepare draft of Measurement recommendation

More Related