1 / 5

What Is The Difference Between A Call Center Solutions And A PBX Solutions

Cloud-based call center solutions is more intelligent than a traditional PBX system. Call center software includes smart features such as advanced routing and agent support to improve agent productivity and first-call resolutions.<br>

free_pbx_aavaz
Télécharger la présentation

What Is The Difference Between A Call Center Solutions And A PBX Solutions

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Why Call Center Solutions Are Superior Than PBX Solutions? PBX and contact center solutions Are you unsure if cloud PBX or cloud contact center solutions will meet your business's needs and assist your agents? The answer is contingent on the size of your company. A PBX solution has limited capabilities and is only appropriate for small businesses. However, when it comes to scaling up, contact cloud-based software easily outperforms a on premises call center solutions solution. Let us break it down for you.

  2. What Is Call Center Solutions? Improve communication with call center software A call center solutions is a tool that helps a call center improve its effectiveness and efficiency by facilitating interactions between customers and contact center agents. The main purpose of call center software is to route customer calls to agents, allowing them to make more effective outbound calls. They also assist in the tracking and reporting key metrics associated with those interactions. It can also route contacts across channels such as email, chat, SMS, social media, etc. It also facilitates the recording of customer-agent interactions and customer satisfaction survey tools. What are the key features of call center solutions? ● Smart dialers ● Call distribution by computer (ACD) ● Route optimization ● List administration ● Management of campaigns and mailing lists ● Live, historical, and customized reporting ● Call recording and quality monitoring

  3. ● Call history database ● Speech recognition and text-to-speech ● Scripting for agents ● Importing data What Is A PBX Solution? A cloud PBX system Private Branch Exchange (PBX) is a private telephone network that allows users to communicate with one another. A PBX manages the routing, and advanced calling features for mostly inbound calls and operates a company's internal telephone network. What Are The Benefits Of A PBX Solution? ● All employee extensions are listed here. ● Voicemail for employees or departments ● Put callers on hold with music or personalized messages ● Conference Calling and Call Transfer

  4. Here is why call center solutions is better than PBX solutions PBX Solutions vs contact center solutions 1. Smart Features For First-Call Resolutions And More Productivity Cloud-based call center solutions is more intelligent than a traditional PBX system. Call center software includes smart features such as advanced routing and agent support to improve agent productivity and first-call resolutions. It has advanced routing mechanisms that simplify managing complex routing rules like a sticky agent or routing based on skills, geography, and other factors. Knowledge base integration, whisper coaching, advanced auto attendants, and IVR are among the available agent support features. As a result, customers can speak with the appropriate agent right away and have their issues resolved. 2.Cost-effectiveness A dedicated employee is required to maintain and operate PBX systems. To keep it running, you'll need a full-time employee.

  5. Starting a contact center with a PBX system can cost a business anywhere from $1,000 per user in up-front costs. And that's before you factor in setup and installation costs. Monthly service and maintenance fees should be added to the cost of purchasing the equipment. Call center software does not require a large upfront investment or setup fee. Businesses also benefit from the cost savings that call center software provides in various areas. Outbound Campaigns With A Variety Of Dialing Methods PBX supports only inbound calls and not outbound campaigns. While a good inbound call center software, outbound call center software has different diallers to assist you with the outbound process. Preview, Progressive (Power), and Predictive are the three different dialing modes. Conclusion If you are a small business with a growing team and do not need to track different metrics or make outbound calls, a PBX solution is a good choice. However, there will be higher upfront costs, and you will have to pay more as your team grows. Call center software on the other hand, is easy to implement, regardless of the size or type of your company. Ready to find the best call center software India? Contact Aavaz for customized call center solutions that meet your current and future business needs.

More Related