High Performance Training Workshop

1. High Performance Training Workshop Phil Reagan, Training Developer 20+ years in training and development 10 years developing e-learning programs

2. Introducing Your Support Staff • Phil's Roles • Instructor • Facilitator • Help desk Creating High Performance Training

3. Class Introductions • Audience - "Who is involved in training" (exercise) • Introduce yourselves Creating High Performance Training

4. We Learned In a Classroom We've come a long way since our school days: • Our classes were scheduled • Somebody else decided what we should learn • We learned from a teacher . . • We took notes • We studied books • It took a lot of time • We've come a long way . . . Creating High Performance Training

5. Today We Learn in Many Ways • On the job • Books, TV, videos, with our computers, and . . • "Organized training“ • Still often in a classroom • You will learn about HPT five ways . . . • E-Learning (like this one) • Classroom Presentations • Learning and Support Web (next slide) • Examples (including this course), and • Your project Creating High Performance Training

6. The HPT Website (LSP) Creating High Performance Training

7. What goes on the LSP • Course Descriptions (Syllabus) • Lectures (PowerPoint) • Assignments • Prerequisites • Schedules • And Slides (PPTs), Books, Manuals, Job Aids, Templates, Methods and Procedures, TechNotes, Data collection and other forms, Wizards, One-Page Expertise, Example projects, Example reports, E-Learning Courses, JIT Learning Modules, Tutorials, Videos, Images, Knowledge Bases, Help Pages, Reference Pages, Glossary, Encyclopedia, Chat, Forums, FAQs (Q&A) Creating High Performance Training

8. Course Goals • Main goal: Prepare you to play an important and successful role in the analysis, planning, design, development, and management of corporate e-Learning projects. • Provide participants with the knowledge and skills to deliver effective Learning programs for their organization. • Graduate e-Learning team participants who are skillful, knowledgeable, confident, and effective • Help you improve the performance of your organization by improving the skill, knowledge, and confidence of your fellow employees. Creating High Performance Training

9. HPT Workshop Objectives Objectives: After completing this program, participants will be able to: • Plan and carry out an effective training program, and • Implement all three HPT elements, and • Contribute to managing Learning Programs Creating High Performance Training

10. Course Agenda = ADDIE The course is organized roughly along the ADDIE acronym • Analysis • Design • Development • Implementation • Evaluation • There is usually initial Planning and later Follow-up Creating High Performance Training

11. Course Agenda (continued) What is not covered: • Learning Management Systems (LMS) • Simulations • Tools in Detail • Creating Tests Online: • History of e-Learning • Instructional Systems Design • Definitions and usage: Words, Words, Words Creating High Performance Training

12. What is e-Learning • The simple definition is "learning delivered electronically" i.e., via a computer • Most e-learning today is viewed with a browser • Includes Virtual Classrooms and Narrated Slides? High Performance Training is a synergistic blend of: • Classroom Learning • E-Learning • Learning Web sites • Called Learning and Support Portals (LSPs) Creating High Performance Training

13. What is High Performance Training ILT Balanced HPT LSP eLearn Creating High Performance Training

14. Terminology • Terminology is tricky • More interest in what’s new • Things and terms get old fast • What’s the next big thing: • Example: Cloud Computing and Web 2.0 • E-Learning can mean different things to people • Usually means online training modules • Anytime, anywhere • Delivered via the Internet and/or the intranet • See the e-Learning Glossary Creating High Performance Training

15. Early e-Learning: Text on a computer Creating High Performance Training

16. Training ≠ Learning! • We can train, but they may not learn • They can learn without "training" • The objective is learning, not training • There are other performance interventions Creating High Performance Training

17. Course Agenda (Today) • Review the pre-work  • Planning e-Learning Projects  • Designing and Developing e-Learning • Development Tools • e-Learning Types/Modalities • Content Development • Rapid Application Development • Designing the Learning and Support Portal • What is not covered? Creating High Performance Training

18. Methodology • Project Plan: Scope and Objectives • Collect collateral materials • Develop instructional design/instructional strategy • Content Outline • PowerPoint Presentation • Review (feedback and update) • PowerPoint to Flash (Articulate) • Create/Update Learning and Support Portal • Create Instructor and Participant Guides (optional) • Evaluations Creating High Performance Training

19. Methodology Job Aid Creating High Performance Training

20. RAD Methods Teams Tools Prototypes Effective Time and $$ (Benefits) Guidelines Matches learner Comprehensive Training and Learning Performance Training Learning Total effectiveness is 2-3x conventional training Creating High Performance Training

21. Discuss/Evaluate Mod0 • E-Learning Evaluation • What did you think about it? • Helpful comments to the designer/developer • Evaluate/review again later • Any problems? Lessons to be learned? • My comments: slow talker, could be cleaned up, image quality Creating High Performance Training

22. E-Learning 2.0 • Social Networks (Facebook, LinkedIn, etc.) • Blogs • Podcasts • YouTube-type videos • Wikis (Wikipedia, et al) • Virtual Worlds e.g., Second Life Creating High Performance Training

23. Advantages of Classroom Training • Pro/con exercise • Advantages? • Disadvantages? • [Whiteboard] • Traditional, specific time and place, Social aspect, may be most efficient method, student motivation? Creating High Performance Training

24. Role of Classroom • "Anchor" the instruction • Introduce people • Instructor • SMEs • Participants • Doughnuts! Creating High Performance Training

25. OUR e-Learning Environment • The three main elements of a HPT program? • Secondary elements? • Good design (modified ISD) • Blended • Job aids • Multi-level • Guidelines (Clark-Mayer) • We have all of those for this program Creating High Performance Training

26. E-Learning Project • You select Topic/Subject • Goal for project: experience • For maximum benefit it is important for you to complete an in-class project • Review and be reviewed Creating High Performance Training

27. Simulations Examples • Filling out a form • Office procedures • Industrial/manufacturing processes • Software products • Safety procedures/training • Hostile/Expensive environments Creating High Performance Training

28. Expert Systems • Software designed to copy how expert humans in a certain field think through a problem to come to correct solution • Rule-based programming is one of the most commonly used technique • Artificial Intelligence: Hardware and software capable of performing functions that require learning or reasoning Creating High Performance Training

29. Job Aids • Not usually thought of as training, but . . . • Gives support as the individual is working and often embeds training within the system • LSPs support individual procedures at their workstation • Provides whatever is necessary to generate performance and learning at the moment of need, e.g. training, job aids, expert system, manuals, web pages, video, etc. Creating High Performance Training

30. Job Aid Types Types: • Cheat sheets • Templates • Checklists • Help Files • Reference material • Methods and procedures • Manuals Format: • On-line • Hard Copy (alternative) • Wallet cards, iPods, etc Creating High Performance Training

31. VNS Example • More information on the Website Creating High Performance Training

32. Job Aid Examples • VNS Example √ • Products support pages • Examples (relating to procedures) • VisiBone Example • TechNotes (several) Creating High Performance Training

33. Virtual Classrooms What participants see • PowerPoint slides, surveys, Websites • Live applications • Whiteboards • Annotation tools with arrows, bullets, colors, etc. What participants do • raise their hands, answer polls and surveys • question/comment via public and private chat • Write on whiteboards and documents • participate in breakout groups • laugh and applaud Creating High Performance Training

34. Virtual Classrooms • Lots of products . . . Saba Centra Microsoft Live Meeting Acrobat Connect WebEx (Cisco) Creating High Performance Training

35. Web Conferencing • http://www.corp.att.com/awards/docs/gartner_mq_wc.pdf Creating High Performance Training

36. Class Definitions • As time permits - finish after break if necessary • Write down words that characterize each of the following: • Learning Defined • e-Learning • Distance Learning • Web-Based Training • EPSS • Learning and Support Portal • [photograph the whiteboard/flipcharts] Creating High Performance Training

37. Break Slide • Is it time for a break? Creating High Performance Training

38. E-Learning Benefits • Saves time • Costs less • Gets better results • Tailored for individual students • Current information - easily kept up to date • Retention and accuracy are improved • Comprehensive • Consistency of instruction • Easy to manage • Easily integrated with an EPSS/LSP/LMS Collaborative development and update . . . and it Works and . . . . . . it is a wining horse to ride Creating High Performance Training

39. Where does e-Learning work best? • As part of a curriculum • In a blended course • As an introduction to a course • To add additional material to a course • As just-in-time modules on LSP • As an application tutorial • As an alternative to classroom courses Creating High Performance Training

40. Learning Principles • Organizational learning and knowledge • Adult Learning Theory • Learning Theories (see TIP site) Creating High Performance Training

41. Learning Styles • Verbal • Visual/spatial • Kinesthetic • Musical, Logical/Mathematical, Intrapersonal, Interpersonal, etc. Creating High Performance Training

42. Making Training Personal • Personalization Principle (Clark-Mayer) • Portals keyed to roles • Tracks and Tracking • More Information button/link Creating High Performance Training

43. Effective, Blended Learning • Triangulation: Blended e-Learning - Each learning topic is assigned to the appropriate delivery method • There is some overlap - topics may be covered partially by two or three of the methods • Delivery methods should interact with one another via links • Learning modules use effective methodology and delivery Creating High Performance Training

44. ULE Guidelines • Integrated blend foundation (ILT, WBT, EPSS) • Effective ID and Instructional Strategy • Multi-Level WBT • Use Multimedia • Accelerated Learning (Meier) • Effective Blending • Practical Standards • Clark-Mayer Guidelines • Support multiple roles • Fast-track WBT • Active management • Online course information • Evaluation and enhancement of courses • Plus support from real people Creating High Performance Training

45. Selling e-Learning • What is it (use the triangle) • Benefits • Selling Plan • Online Training Initiatives • Prototypes • Presentations Creating High Performance Training

46. Corporate Goal and Objectives • Corporate/Sponsor Viewpoint • Main goal is (really) usually performance improvement • Statement of problems and opportunities • Number of people to be trained (by roles) • Other information (time frame, budget, sponsor, reoccurring need, etc.) • Should be documented Creating High Performance Training

47. Consider Possible Interventions • Training • Business Process Reengineering • Teaming • Compensation Systems • Expert Systems • Job Aids • Knowledge Bases • Mentoring/Coaching • Combination of interventions Creating High Performance Training

48. Analyze Learning Environment • Curriculum • Related courses • LMS • Learning methods and technology • Performance measures • ADDIE is a handy acronym Creating High Performance Training

49. Design • Analyze the Instructional Goal • Develop Assessment Instruments • Needs/Task Analysis • Write Detailed Learning Objectives • Topics/Outline/Mind Map • Develop Instructional Strategy • Development Plan: Develop and/or Select Instruction • Design Learner Activities/Exercises • Storyboards • Alpha Review (Independent and Corporate) Creating High Performance Training

50. Learner Activities/Exercises Checklist • Introduction Activities • Discussion • Groups (to develop points for discussion, etc.) • Exercises • Tests • Puzzles, games • Research, read, experiments with computer/network/equipment/whatever, , solve • Projects! Creating High Performance Training