1. Hotel and Motel Operations Chapter Ten

2. Hotel Operations Can Include • Room department • Staff and support activities • Food and beverage department • Miscellaneous hotel operations

3. Comparison of Typical Departmental Incomes • Rooms department—70 percent or more • Food and beverage department—15 to 20 percent

4. Steps in the Night Audit Process Add • Yesterday’s closing balance owed by guests to the hotel Subtract • Payments received today against accounts Add • All charges made today to guest accounts Equals • Today’s closing balance of accounts owed by hotel guests

5. Key Operating Ratios Occupancy percentage = Rooms sold ÷ Total rooms available Average rate = Dollar sales ÷ Number of rooms sold

6. Key Operating Ratios Number of guests per occupied room = Number of guests ÷ Number of occupied rooms Average rooms cleaned per maid day = Number of rooms occupied ÷ Number of eight-hour maid shifts

7. Career Entry Points • Front office • Accounting • Sales and marketing • Food and beverage