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Midterm Review (pages 1-27)

Midterm Review (pages 1-27). English for Tourism and Hotel Business I. Vocabulary (page 2). historic monument beach temple museum . Vocabulary (page 2). natural geographic feature gallery palace theme park. Where do tourists go? (page 3). outbound inbound domestic.

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Midterm Review (pages 1-27)

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  1. Midterm Review(pages 1-27) English for Tourism and Hotel Business I

  2. Vocabulary (page 2) historic monument beach temple museum

  3. Vocabulary (page 2) • natural geographic feature • gallery • palace • theme park

  4. Where do tourists go? (page 3) outbound inbound domestic

  5. Reasons for travel mind map (page 5) eetings eisure isitingriends elatives eunions eddings

  6. Vocabulary (page 7, 10, 12, 14, 22, 24) • Be able to use each of the following words in a sentence: • brochure/pamphlet • minibar • a religion • to be religious • camping

  7. Language Focus (page 13) Be able to put the phrases from page 13 in each category below: Offering help and giving information Showing something or pointing to something Responding to a thank you

  8. Vocabulary (page 7, 10, 12, 14, 22, 24) • Be able to use each of the following words in a sentence: • jacuzzi • accommodation • laundry service • regret • abroad • wake-up call

  9. Abbreviations (p14 & hotel role play) TAT Tourism Authority of Thailand N/A • not available • no answer • not applicable

  10. Vocabulary (page 17) concierge chambermaid (maid) (housekeeper) porter (bellhop) (bellboy) amenities bartender receptionist (desk clerk) manager

  11. Vocabulary (page 18 & 20) bathrobe light switch towels hot/cold taps tissues mirror remote coat hangers bin/trash can toilet paper pillow bed sheets bathtub toilet radio alarm

  12. Hotel role-play Guest/traveler phrases: I’d like a room. How much is a single room? Is there a pool? What floor is the _________ on ? Where is the restaurant located? What time is checkout? Do you accept VISA/Mastercard? • Front desk/receptionist phrases: • Welcome to the __________! • How many I help you? • Would you like a single or a double? • May I have your name, please? • Could you spell that please? • How many people? • How many nights would you like to stay? • How will you be paying? • Here’s your key. • Thank you, have a great day.

  13. Vocabulary (page 22) urban rural static (stationary) mobile

  14. Answering the hotel telephone Answer (hello) Identify the hotel (give the name of the hotel) Identify yourself (give your name) Offer assistance (how may I help you?) Caller: May I speak with Mr. Samuel please? Receptionist: Yes, one moment. I’ll ________ you. connect

  15. Customer surveys appropriate = right or suitable (okay) What’s an appropriate question for a customer survey? What’s not an appropriate question for a customer survey?

  16. Signs and Notices (page 27) • vacate- to leave a room, building, chair, etc. so that someone else can use it

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