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Berlin's eGovernment Experience: Key Insights from Four Years in Barcelona

Explore the findings from Berlin's four-year eGovernment experience in Barcelona. This report highlights the extensive web infrastructure, which includes over 90,000 pages and around 130 administrative websites, generating approximately 15 million pageviews monthly. Learn about the main obstacles to digital transformation, such as insufficient knowledge, inadequate expertise, and concerns over organizational demands. Discover the challenges faced by both the Land Berlin and private operators, including IT decentralization and profitability issues, while emphasizing the need for effective leadership and engagement.

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Berlin's eGovernment Experience: Key Insights from Four Years in Barcelona

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  1. www.berlin.de - Four Years Experience Barcelona, March 21th 2003 Horst Ulrich Der Regierende Bürgermeister von Berlin - Senatskanzlei - Landesredaktion “berlin.de” Berliner Rathaus 10173 Berlin Tel +49-30-9026 2540; Fax +49-30-9026 2285 eMail: horst.ulrich@skzl.berlin.de

  2. “berlin.de” in Figures Comprehensive Offer: • more than 90.000 pages • ca. 130 web-sites of administration High Usage: • ca. 15 Mio. pageviews per month • ca. 3 Mio. visitors

  3. eGovernment – Main Obstacles • Insufficient knowledge of the new possibilities • Inadequate expertise • Fear of too excessiv demands • High organizational and financial requirements at the beginning

  4. Quid pro Quo Arrangement Private Operator: ·establishment and operation of the entire platform ·supplementing of the content ·free basic Web pages ·content-management tool ·digital signature ande-payment ·marketing and distribution • Land Berlin: • Domain „berlin.de“ • official legimitation • Land‘s content • Interface to intranet • Land‘s infrastructur

  5. Problems Land ... • decentralization of IT-responsibilty • favouring own web sites outside the “berlin.de” platform • inadequate staffing levels and qualification • restrictive view of security • lack of interest and motivation on working level • missing attention on the level of the political leadership Problems ... Problems Operator ... • much too optimistic business plans • decline of the internetmarket • obligation to supply a complete portal • restriction of commercial activities by operating contract • competition with the other Berlin portals • lack of profitability

  6. Folie: egs - vertraulich, nur zur persönlichen Kenntnisnahme Transaction-Oriented Business Model Example Registration Records

  7. Folie: egs - vertraulich, nur zur persönlichen Kenntnisnahme What Can be Saved ...

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