1. Orange County Animal Services November 5, 2013 George Ralls MD Director, Health Services

2. Presentation Outline • Division Overview • Assessment & Action Plan • Timeline • Summary

3. Presentation Outline • Division Overview • Assessment & Action Plan • Timeline • Summary

4. Brief Overview • Orange County’s only “Open Admission” Shelter • No animals are turned away • FY 2013: • 19,679 Impoundments • 7,665 Spay/Neuter Surgeries • 44,232 Field Calls handled

5. Brief History

6. Brief History Millions

7. Presentation Outline • Overview of Activities • Assessment & Action Plan • Timeline • Summary

8. Assessment & Action Plan Reasons for Impoundment Staffing Classification Public Engagement Spay/Neuter Partnerships Community Campaigns Staffing Procedures Medical Care Shelter Capacity Adoption Owner Reclamation Rescue Organizations Public Information

9. Assessment & Action Plan • Intake Procedure • Health Status • Vaccinations • Classification • Health status, behavioral assessment • Classification affects Adoptability • Photographs • Computer Update

10. Assessment & Action Plan Observations: • Field officers carry out intake process • May result in delays in recognizing health issues, delays in proper classification • Current classification process may be too subjective

11. Assessment & Action Plan Plan: • Create an Intake Team (6 members) • Protocoled intake process • Rapidly address medical needs • Accurately enter computer information • Obtain higher quality photos • Perform temperament testing • Minimize loss of time during hold periods

12. Assessment & Action Plan Plan: • Develop Pet Evaluation Matrix (PEM) based on national standards • Increase objectivity of classification process • Use of a PEM will re-define reporting criteria • Animal Services Advisory Board will be engaged in developing the PEM

13. Assessment & Action Plan • Veterinary Coverage • Procedures • Staffing • Shelter capacity

14. Assessment & Action Plan Observations: • 2 veterinarians required (minimum) • Additional procedures may prevent errors • Shelter capacity does not allow for extending current hold times

15. Assessment & Action Plan Plan: • Colored Collars will be placed once adopted or rescued • Explore solutions to improve use of current space • Change euthanasia procedure to require a 3 person team approach

16. Assessment & Action Plan • Adoptions • Rescue Organizations • Owner Reclamation • Hold Times

17. Assessment & Action Plan Observations: • Communication can be improved • Rescue partners are vital to our mission • Microchips can increase likelihood of owner reclamation

18. Assessment & Action Plan Plan: • Adoption & Rescue Coordinators (2 positions) • Under Communications/Public Relations • Single email and phone point of contact for rescue organizations • ASAB to develop Rescue Partner approval process • Expand availability of low-cost micro-chip program • Will require an additional vet tech (1 position) • Exploring: • Extended hours of operation • High-visibility Adoption Center

19. Assessment & Action Plan • Community-wide effort • Low-cost Spay/Neuter Program • Spay/Neuter partnerships • Encourage pet adoption through education, marketing & community campaigns

20. Assessment & Action Plan Observations: • Coordinated efforts for Low-cost Spay/Neuter Programs are needed • Burden of pet overpopulation may not be apparent to many community members

21. Assessment & Action Plan Plan: • Expand Low-cost S/N resources • Mobile Services, Satellite Clinics, Vouchers • Explore Spay/Neuter coalition • Expand S/N informational campaign • Social Media • Traditional advertising • Educational sessions • Orange TV

22. Assessment & Action Plan • Colored Collars to avoid errors • Adoption & Rescue Coordinators (2) • Create an Intake Team (6) • Expand availability of Micro-Chip Program (1) • Expand Spay/Neuter resources and information campaign $ 420,000

23. Presentation Outline • Overview of Activities • Assessment & Action Plan • Timeline • Summary

24. Timeline • Error reduction strategies • Rescue & Adoption coordinators • Create single point of contact • Improve communication Immediate 0-30 Days • Create “Intake Team” • Engage the ASAB • Expand low-cost S/N resources, Micro-Chip program and public information campaign Intermediate 30 days to 1 year • Spay/Neuter Partnerships • Adoption Center • Public Education and Engagement strategies Long Term > 1 Year

25. Presentation Outline • Overview of Activities • Assessment & Action Plan • Timeline • Summary

26. Summary • Intake Team • Pet Evaluation Matrix • Expand low-cost S/N resources • Expand public information campaign • Two FT Veterinarians • Error reduction strategy • Improve communication • Increase rescue partnerships • Expand microchip program

27. Orange County Animal Services