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COMMUNICATION FOR THE BUSY PROFESSIONAL

Discover essential communication strategies to navigate workplace challenges efficiently. This guide explores the common hurdles in professional interactions and introduces engineering principles to enhance understanding. Learn the importance of simplicity and clarity, and how to check for understanding to minimize miscommunications. Embrace face-to-face interaction and the nuances of non-verbal cues. Finally, explore the impact of technology on communication by analyzing how it facilitates speed but not always clarity. Ensure your messages are received as intended with these expert tips.

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COMMUNICATION FOR THE BUSY PROFESSIONAL

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  1. COMMUNICATION FOR THE BUSY PROFESSIONAL ENSURING UNDERSTANDING

  2. WHAT ARE THE BIGGEST PROBLEMS YOU FACE IN WORKPLACE COMMUNICATIONS? Are these problems solved with engineering concepts?

  3. TIP 1 How we see people is the way we will act and react toward them

  4. TIP 2CONCEPTS TO KEEP IN MIND • SIMPLICITY “The penultimate step is to exhume three steres.” “The next to last step is to dig out 3 cubic meters.” • CLARITY “That thing we talked about? Go ahead and do it but not the thing we agreed shouldn’t be done.”

  5. TIP 2CONCEPTS TO KEEP IN MIND • CHECKING FOR UNDERSTANDING “Which of the three things we’ve discussed are you talking about?” Assumption is the mother of all screwups! • SUMMARIZATION “So, then, we’re digging out three cubic meters, filling the hole with concrete, and then we’re meeting at the hotel bar?”

  6. TYPES OF COMMUNICATIONFace to Face

  7. Parts of Communication • Verbal • Tone • Non Verbal • Facial expressions • Eye contact • Posture • Spatial Distance • Dress

  8. TIP 3 It’s how you say it Why don’t I take you to dinner tonight?

  9. TIP 4 Technology • Technology gives us faster communication

  10. TIP 4 Technology Not necessarily better communication • 2morro • FWIW • DBEYR • DILLIGAS

  11. Email :-) ;-) :-@ (*o*) (^_^) = smile = wink = screaming = surprised = cute

  12. Functions of Communication Control Motivation Emotional Expression Information

  13. Rule of Thumb The type of communication you use depends on the purpose you are trying to achieve.

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