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Support for Healthcare Professionals: Primary Care Support Service (PCSS) Overview

This presentation introduces the Primary Care Support Service (PCSS), highlighting its importance for NHS staff, particularly GPs, dentists, and community pharmacists in Wales. It explores the impact of work-related stress, stress management strategies, and the benefits of utilizing PCSS offerings such as free counselling sessions and peer support. We aim to encourage health promotion and disease prevention efforts among professionals who may experience stress or burnout. For more information, visit www.primarycaresupport.wales.nhs.uk.

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Support for Healthcare Professionals: Primary Care Support Service (PCSS) Overview

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Presentation Transcript

  1. PRIMARY CARE SUPPORT SERVICE

  2. Intention for this presentation • Provide information about the PCSS & its relevance in this context to NPHS staff • Consider impact of investigations on the individual professional • Encourage staff to consider professionals in their health promotion/disease prevention work

  3. The PCSS is a service for GPs, dentists & community pharmacists

  4. Funded by the Welsh Assembly Government • Hosted by NPHS but run as an independent service • Led from Bangor University with coordinators in each of the 3 regions

  5. 1. Counselling • 2. Support • 3. Education

  6. The Health of Doctors - StressBMA April 2007 Main sources of work-related stress: • Excessive workloads • Organisational changes • Poor management • Mistakes, complaints and litigation

  7. Stress in General PractitionersA Devakumar et al survey • Anxiety-related questions: 81% felt overloaded with work 38% had symptoms of burn-out • Depression-related questions: 66% slept badly and 33% had early morning waking • Suicide-related questions: 8% had suicidal thoughts

  8. Devakumar Survey • Alcohol-related questions: 25% felt they should reduce their drinking • Medication-related questions: 25% admitted to self-prescribing PO drugs • Retirement: 56% were considering early retirement

  9. Barriers to seeking help • Concern for livelihood • Professional training • Macho professional culture • Perception that professional competency in question if seen to be ‘ill’

  10. What is the PCSS offering • Up to 10 counselling sessions free to the client • Peer Support • Personal development which helps individuals manage the stress (help with managing the relationship to work or workplace environment)

  11. Proactive PCSS Approach to Providing Support • PCSS booklet • Sent to all GP & dental practices and community pharmacies • Arrangement with LHBs linked to investigations

  12. PCSS actions (continued) • Joint letter with LMCs from LHBs • Provided booklets to other investigating type organisations or individuals Care has been taken to protect the independence of the PCSS in all these relationships

  13. An example of someone who has used the service

  14. Conclusions and requests • Please consider GPs, dentists & pharmacists in your health promotion work • Please remember the support the PCSS offers www.primarycaresupport.wales.nhs.uk

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