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This paper explores the integration of Knowledge-Based Systems (KBS) into educational processes to support and enhance learning. It discusses the transformation of tacit knowledge into explicit formats, the importance of knowledge reusability, and the benefits of KBS, including quick adaptation to changes and innovation. Additionally, it covers methods for knowledge capture and sharing, exemplified through case studies like Ernst & Young and Microsoft. The paper outlines future advancements in repository management and synchronous communication tools for improved educational outcomes.
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Supporting the learning process through Knowledge Based Systems • Petros Belsis (Aegean Univ., TEI of Athens ) pbelsis@aegean.gr • Dr. Ioannis Chalaris (TEI of Athens) ixalaris@teiath.gr • Apostolos Malatras (Univ. of Surrey, London) • Ioannis Dracopoulos (Athens Univ. of Economics & Business, Ilyda Corp. )
Introduction • Aims • Problem statement • Knowledge reusability • Explicit knowledge reuse (ex. Docs) • Tacit knowledge exploitation (ex. Experienced people’s opinions)
What is knowledge? Data InformationKnowledge • Questions to be answered • Where is knowledge located? • How can it be better exploited through technology means? • Benefits from Knowledge Based Systems (Skyrme at el., 1997) • Quick responding to changes • Innovation • Effectiveness
Knowledge Transformation Process (Nonaka, 1994) Tacit Knowledge To Explicit Knowledge Tacit Knowledge From Explicit Knowledge
Famous case studies (Davenport et al., 2001) • Ernst & Young • Microsoft • HP • Activities concerning knowledge reuse • Personalization: Knowledge sharing through person to person communication • Codification: Knowledge capture and storage in repositories • Discovery: Knowledge extraction from databases or the Internet
Current – (Recent) Future work • Enhancing repository administration with advanced search capabilities • Integrating video streaming to the synchronous capability through distributed video servers