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IBM Tivoli Monitoring for Applications – mySAP 6.1 Monitoring and more for your SAP landscapes

IBM Tivoli Monitoring for Applications – mySAP 6.1 Monitoring and more for your SAP landscapes. Carsten Siegler Tivoli SAP Senior Consultant IBM SAP International Competence Center, Walldorf. Agenda. Tivoli managing SAP intro Brief Introduction to IBM Tivoli Monitoring v6.2

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IBM Tivoli Monitoring for Applications – mySAP 6.1 Monitoring and more for your SAP landscapes

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  1. IBM Tivoli Monitoring for Applications – mySAP 6.1Monitoring and more for your SAP landscapes Carsten SieglerTivoli SAP Senior Consultant IBM SAP International Competence Center, Walldorf

  2. Agenda • Tivoli managing SAP intro • Brief Introduction to IBM Tivoli Monitoring v6.2 • Tivoli Monitoring for SAP (ITMfA SAP 6.2) • Summary and roadmap

  3. Business Objectives Growth &Competitive Edge Compliance & Risk Management Optimize Investments Apply scarce resources more effectively Address the enormous resource applied to maintaining business operations Innovationis the process of delivering new products, services, processes and business models to help accelerate growth and create a unique competitive edge. Gaining Competitive Advantage Requires Innovation “CEOs indicate that Innovationis the preferred path to achieving business objectives in today’s environment”…but how? Source: IBM Global CEO Study 2006

  4. Business Objectives IBM Service Management Growth &Competitive Edge Compliance & Risk Management Optimize Investments Provides the integrated visibility, control & automation across the service lifecycle that are needed to innovate and achieve business objectives. Visibility Control Automation Enabling Innovation with IBM Service Management Business Services & Assets

  5. Manufacturing Government Financial Retail Healthcare must align with Business Objectives Operations needs to prove how it supports business objectives incl. SAP Business needs operations to help meet its objectives incl. SAP Operational Objectives Application System Network Storage Security Assets Companies Must Adopt a Holistic Service Management Strategy Companies Must Adopt a Holistic Service Management Strategy Business Services Breakdown barriers by connecting people, process, information & Technology Service Operations

  6. Service Level Management • Infrastructure, Application Discovery and Mapping • Service Dashboard • Business Service Management • Server monitoring • Storage monitoring • Network monitoring • Data monitoring • Application monitoring • System reconfiguration • Data restore • User identity provisioning • System and application restart • Infrastructure deployment Service Management Requires a Closed-Loop Approach How does this relate to the business service? What’s happening with theinfrastructure? What actions do we take to correct the problems?

  7. Tivoli Products with SAP Certifications • IBM Tivoli Monitoring for Applications – mySAP • IBM Tivoli Provisioning Manager • IBM Tivoli Workload Scheduler • Native SAP Scheduling • SAP BW • IBM Tivoli Identity Manager • IBM Tivoli Access Manager • IBM Tivoli Directory Server • IBM Tivoli Storage Manager for ERP • IBM Tivoli System Automation -> Check: http://www50.sap.com/softwarepartnerdir/product/index.asp?prodkeyword (search for Tivoli)

  8. Agenda • Tivoli managing SAP intro • Brief Introduction to IBM Tivoli Monitoring v6.1 • Tivoli Monitoring for SAP (ITMfA SAP 6.1) • Summary and roadmap

  9. Analyze and Measure Transactions & Services Manage Application Monitor Infrastructure IBM Tivoli Monitoring, OMEGAMON XE ITCAM for RTT ITCAM for SOA Tivoli Enterprise Portal ITCAM for J2EE The Tivoli SAP Monitoring Solution Portfolio Delivering high-performing applications including SAP landscapes

  10. Distributed Resources J2EE Transactions Tivoli Enterprise Portal A Dynamic Role-based Workspace for Integrating IT Operations Silos – One portal to monitor the overall health of the infrastructure Business Services Other Devices Service Level Reporting Executive Dashboard Launch in Context Tivoli Enterprise Portal

  11. Agenda • Tivoli managing SAP intro • Brief Introduction to IBM Tivoli Monitoring v6.1 • Tivoli Monitoring for SAP (ITMfA SAP 6.1) • Summary and roadmap

  12. Integrated SAP Management – how does it work ? Integrate SAP Management Information Event Correlation and Reporting Business Systems Mgmt Service Level Mgmt Business Impact Management Portal/TEC Data Warehouse SAP Agent ABAP coding, CCMS Integration, etc CentralCCMS CCMS IDOC syslog SAP AppServer Transaction SAP Systems StatisticsRecords Database OS Monitoring Database User SAP BW Network Web Components

  13. ITM v6.2 for SAP – Features I • Monitor SAP™ Basis 4.6C – WAS 7.0 • Metric rich monitoring capabilities based on IBM Tivoli custom ABAP code and SAP’s™ CCMS • Integration into the IBM Tivoli Enterprise Portal Server for one-stop display of Enterprise data • SAP Unicode & non-Unicode enabled • Integrated with IBM Tivoli Enterprise Console • Integration between CCMS, TEC, and ITM • Closing alerts in one system propagates closure to other systems • Numerous predefined Situations and Work Space views for our best practice mySAP monitoring • Easy to install, start, and stop • Simple configuration with our own transactions in mySAP

  14. Availability Alerts Syslog messages Transaction performance Batch jobs Transactional RFC Transport management Work processes Buffers ABAP dumps Enqueues/locks Asynchronous updates Archive monitor Logon groups Saprouter logs SAPOffice inbox IDOC/EDI/ALE Spool requests Output requests Batch data create Database Operating system Memory (heap, roll, extended, page) Num Range Buffer File systems Gateways Configuration Response time User transaction performance Application performance User monitoring Traces and logs ITMfA – SAP agent 6.2 - functional features II

  15. ITMfA mySAP 6.2 – CCMS Integration features • Integration with SAP’s™ CCMS • Report CCMS alerts • Based on one or more monitor sets/monitors, both SAP provided and customer defined • Local system • Centralized CCMS • Support SAP and OEM CCMS agents • JMX • ITS • SAPOSCOL • Other CCMS agents (non SAP) • Report SAP system messages

  16. ITMfA – SAP 6.2 – Platform and OS support • Broad OS support • AIX, HP-UX, Solaris, Windows 2000 and 2003, • Linux for Intel: Red Hat and SuSE • Linux for zSeries: SuSE • SAP support • SAP ABAP Application stack R/3, R/3E, ERP, CRM, SRM, SCM, APO, BW, SEM, SOLMAN • Dynamic discovery of mySAP transactions, grouped by mySAP component type • business modules, SCM, FI, HR, etc.

  17. Situation Editor in Tivoli Enterprise Portal Pre-defined situations for SAP monitoring Customize or create situations

  18. SAP System Availability Reporting mySAP system availability status – Instance DOWN mySAP System Availability Indicators transaction to configure additional alert parameters

  19. CCMS Alerts • Alert views by mySAP instance • Contains all data from mySAP alert • Sort-able & orderable on columns • Configure alerts returned by specifying monitor / monitor sets • Auto-close and bi-directional with TEC

  20. CCMS Alerts: Centralized mySAP CEN system SS1 • Centralized CCMS capable • Dynamic discovery and population • Alerts arranged by SAPSID in special groups under CEN system • Can pull any alert using a SAP™ Agent mapped to CCMS central alerts for system D04 ‘discovered’ centrally monitored SAP systems

  21. SAP Syslog • View syslog by mySAP instance • Easy navigation, sorting, and display of log entries • Auto refreshing • Customizable sample intervals • Detailed online help in Portal and in SAP system

  22. Transaction Performance Monitoring • Monitor by program or transaction code • View by business application component, instance, and/or system • Standard metrics – dialog steps, avg CPU, avg Wait, avg DIA response, etc…..

  23. Transaction Performance Monitoring • Overall systems service loads • By business component, instance and system • Sorted & displayed by service type

  24. Business Transaction Monitoring discovery builds navigation tree dynamically transaction to add managed groups discovery of all SAP Apps. & grouped by business area

  25. Expert Advice Reduces Time/Cost of Problem Resolution - • Expert advice provides detailed description of problem and recommended recovery actions • Enables IT operations to resolve known errors and frees up subject matter experts to work on more value-added activities • Can be customized to capture local SME knowledge, or may be linked to run book New Capability Initial Cause Current State Expert Advice Take action to fix the problem

  26. ITM mySAP Agent: Local & Remote Deployment Enterprise Console Local vs. Remote

  27. Install & Configuration: • Simple command line or GUI install • Can be ran silently or interactively • ABAP transport must be imported into mySAP systems • Simple and easy to use configuration panels • Transactions for additional configuration and maintenance inside SAP™(/n/IBMMON/ITM)

  28. ITCAM Solution for SAP environments ITCAM for RTT, ITCAM for J2ee, ITCAM for SOA

  29. The ITCAM Solution Portfolio Integration with SAP Services & Transactions Applications Resource Monitoring ITCAM for SOA • Web Services automated mediation and problem identification ITCAM for RTT • End-to-end transaction tracking isolates problems • Drill down diagnostics for WebSphere application performance problems, including links to CICS, MQ, IMS ITCAM for J2EE ITCAM for WebSphere IBM Tivoli OMEGAMON XE for WebSphere Business Integration • Resource analysis for WebSphere MQ, Message Broker and Interchange Server

  30. Container PEP Container PEP Web Services Navigator Tivoli Service Level Advisor Heterogeneous SOA platform support Service Providers Application ServerESBWPS Integration PEP z/OS zLinux Security PEP Web Services Service Requestor CICS data collector .NET data collector BEA data collector DataPower data collector WAS data collector WAS data collector DataPower data collector Tivoli Enterprise Management Agent (TEMA) ITCAM for SOA Tivoli Management Server (TEMS) Web Services Tivoli Portal Server (TEPS) Tivoli Data Warehouse MQ J2EE Events Tivoli Enterprise Portal (TEP)

  31. Agenda • Tivoli managing SAP • Brief Introduction to IBM Tivoli Monitoring v6.1 • SAP monitoring solution • Summary and roadmap

  32. Why Monitoring with Tivoli • ITM 6.2 simplifies the installation and customization of management and monitoring across the enterprise • Tivoli integrates SAP into the end-to-end management of heterogeneous systems • Reports total response time across SAP, including SAP GUI • Why Tivoli and not just CCMS / SAP Solution Manager? • True end-to-end monitoring of SAP environment • Includes management of resources such as OS, databases, resources outside of SAP • SAP is not a separate management island • Tivoli monitors more than CCMS, IDOC, Syslog data • Sophisticated situational logic and workflows perform correlation of metrics to identify problem signatures rather than just surface symptoms • Enables service level management and business impact analysis • Increase availability and performance of IT • Helps customers drive down their total TCO • Built-in expert advice reduces time and costs for problem resolution • Integrated real-time and historical data for analytics and reporting • Rapid time to value and productivity through fast solution deployment

  33. Summary - Tivoli for SAP Solutions .. is IBMs number one alliance. Customer- Pain Points • Continuous business operations • Increased employee productivity • Simplified infrastructure management • Protection of past & future investments • Optimization of business operations • Integrated solution approach Security: Identity / Access / Privacy Manager Directory Server & Integrator Availability: Monitoring for Applications: mySAP Business Process Management End-to-End Performance Mgmt Storage: Storage Manager for ERP & Hardware Provisioning Manager & Orchestration System Automation Workload Scheduler for mySAP

  34. Questions ??

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