QUALITRAINING WORKSHOP ECML moderator: Dr Galya Mateva

1. QUALITRAINING WORKSHOPECML moderator: Dr Galya Mateva Prague 25th-26th September, 2008 ECML Project: “QualiTraining at Grassroots Level”

2. Experiences Teaching Teacher training Managerial Administrative Research Inspecting Hobby Expectations Theoretical insight Internal QA tools External QA tools Managing QLS Associations Inspection Schemes and Procedures Exploring experiences and expectations ECML Project: “QualiTraining at Grassroots Level”

3. QUALITY IN LANGUAGE EDUCATION: BRAINSTORMING ASSOCIATION FIELDSfrom different perspectives The native/non-native speaker teacher? The environment? The standards? The white interactive board? The qualification? The leader? ECML Project: “QualiTraining at Grassroots Level”

4. Basic terminology: The European perspective • A: Quality assurance, Benchmarking, Appraisal • B: Quality control, Charter, Assessment • C: Quality culture, Evaluation, Institutional self-evaluation • D: Capacity building, Indicators, Clients ECML Project: “QualiTraining at Grassroots Level”

5. DEFINING QUALITY • Quality as meeting and exceeding customer`s needs • Quality as excellence • Quality as reliability and consistency • Quality as fitness for purpose (goal achievement) • Quality as transformation and innovation • Quality as value for money ECML Project: “QualiTraining at Grassroots Level”

6. QUALITY PARAMETERS VS. INDIVIDUAL PERCEPTIONS ECML Project: “QualiTraining at Grassroots Level”

7. SOME PRINCIPLES OF QUALITY MANAGEMENT • A client satisfaction principle • Quality based on results • Quality based on process management • Quality based on personal development • Value-driven quality ECML Project: “QualiTraining at Grassroots Level”

8. QUALITY PROCEDURES • QUALITY ASSESSMENT – measures achievement in a particular area • QUALITY ASSURANCE – applies internal procedures to sustain quality • QUALITY CONTROL – validates quality standards externally • SELF-EVALUATION – a more advanced form of self-control which is ongoing and guarantees accepted quality standards • ACCREDITATION – formal recognition for observing quality standards ECML Project: “QualiTraining at Grassroots Level”

9. PRINCIPLES and EAQUALS INSPECTION SCHEME ECML Project: “QualiTraining at Grassroots Level”

10. QUALITY CULTURE learning culture self-critical, improving culture fully engaged staff shared vision personal contribution public statement QUALITRAINING GUIDE ACTIVITY: • Where would you place your institution on the assessment scale? • How do we know we have a culture of quality? 2. Discuss: How does your institution express its commitment to quality? • Is it clear? • Is everyone aware of it? • How is it shared? When you visit or work with another institution, what indicates to you that the institution has made a commitment to quality? ECML Project: “QualiTraining at Grassroots Level”

11. QUALITY CULTURE AND EFFECTIVE LEADERS Capacity building (emotional and intellectual; human and technological) Are all available resources in your school developed and used fully? Indicators of capacity building in an institution • A positive climate • Transparent management • People-centred policy • Team work and interdependence • Multidimensional leadership (moral, strategic, managerial, collaborative, interpersonal, distributed) HOW DO THE LEADERS IN YOUR ORGANISATION BUILD THE ORGANISATION`S CAPACITY? ECML Project: “QualiTraining at Grassroots Level”

12. DISTRIBUTED LEADERSHIP AND QUALITY MONITORING/ DEVELOPMENT INSTRUMENTS What are the functions of the Institutional Self-evaluation? Is there a system for self-evaluation in your school? Who is involved? Who moderates it? How is data gathered? Who designs the evaluation criteria? How will the data be used? What purpose/purposes does it serve? ECML Project: “QualiTraining at Grassroots Level”

13. Class observation at the heart of quality assurance and professional development • Why do you observe classes? • Live or video observations? • What do you observe? (key areas) • Who observes classes? How often? • How long is an observation? • What do you do before and after the observation? • How many different types of feedback are you aware of? Can it be non-existent? • What form does the follow-up take in your situation? ECML Project: “QualiTraining at Grassroots Level”

14. MULTIPLE ROLES OF CLASS OBSERVATION LOOKING FOR BEST PRACTICES: • In-house quality management • Internal quality assurance • External quality assurance • Data gathering and analysis • Classroom-based research • Institutional SWOT analysis • Personal SWOT analysis • Forming partnerships and collegial exchange • Exploring training needs ECML Project: “QualiTraining at Grassroots Level”

15. Evaluation of quality processes • Evaluation vs.assessment • What do you evaluate in your institution? How do you do it? Evaluation tasks: Discuss key criteria for teaching materials/aids evaluation Discuss the applications of the CEFR and point to some criteria for evaluating your proficiency level system ECML Project: “QualiTraining at Grassroots Level”

16. ASSESSMENTOF QUALITY PROCESSES Student assessment • Criterion-based assessment vs. norm-based assessment Teacher assessment and appraisal systems • Self-appraisal • The appraisal interview • Post-appraisal procedures ECML Project: “QualiTraining at Grassroots Level”

17. BENCHMARKING Benchmarking can be subdivided into four major types. Can you provide examples for each of them? • Internal benchmarking • Functional benchmarking • Competitive benchmarking • Generic benchmarking ECML Project: “QualiTraining at Grassroots Level”

18. Self-analysis and the learning curve ECML Project: “QualiTraining at Grassroots Level”

19. TEACHER PROFILING GRID Categories of competence: • Basic • Independent • Expert Evaluation criteria • Language • Qualifications • Core competences • Complementary skills ECML Project: “QualiTraining at Grassroots Level”

20. SELF-ASSESSMENT DIAGRAM Vertical axis: Level of effectiveness in your institution: • Institutional self-evaluation • Quality culture • Appraisal systems • Observation systems • Benchmarking systems • Other area Horizontal axis: Rating scale 1-2-3-4-5 Optional: CONTRIBUTING WITH A CASE STUDY ECML Project: “QualiTraining at Grassroots Level”