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Another Listing, LLC

Discover effective strategies for improving client communication and training at Another Listing, LLC, a real estate company based in Louisville, Ohio. Our current systems, including CRIS MLS and various digital tools, are analyzed for efficiency. We address regular contact with clients to reduce anxiety and promote engagement, offering solutions like an organized email reminder system and a comprehensive training booklet. Enhance your agency's operations with structured training and updated website navigation to boost business authenticity and client trust.

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Another Listing, LLC

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  1. Another Listing, LLC BUS 326 T/R 9:45-11:15 Timothy Bartholomew Carey Cothren Jennifer Huet Sarah Miller DeWayne Richardson

  2. Another Listing, LLC • Real-Estate Company • 11-1-09 • Louisville, Ohio • 13 realtors

  3. Current Systems in Place • CRIS MLS • Few computers • Gmail and Google Docs • Brother Laser system & Paper Port • PrintShop 21 & QuickBooks • 3 different OS’s, MS Excel • Gmail, Facebook & website • Norton Anti-virus • National Association of Realtors

  4. Issues • Regular contact process • Training realtors • Website • Facebook

  5. Outlook • Agents not making regular contact with their clients • Either by phone, email, letter, etc. • Clients become anxious when they have not spoken with their agent for a few weeks time • Solution: find a easy and efficient way for agents to keep in regular contact with their clients

  6. Outlook • Calendar system • Part of Email program • Set up 2 week interval reminders • Each reminder is different form of communication with the client • Reminder will have client contact information as well as the schedule of reminders • System can be updated with each client • Follow an example that shows information and attachments needed

  7. Training • No organized structure • Takes far to long with constant repetition • No training program in place • Training only done by head management

  8. Training • Section off training to complete faster • Create organized structure of related material • Create training booklet so anyone can train new agents • Create program to help dictate what to train new agents on.

  9. Training Booklet • Split into three main sections, agency, agent, and client • Office Procedures • House selling paperwork and process

  10. Website • Command it's presence • Authenticity of the company • Quick load times • Website may be your only defense in selling your service to a new client

  11. Old Website • Too much stuff on homepage • Took too long to load • Too many pop-ups • Difficult to navigate • No clear home point/directions • Hard to jump to a new point in the site • User may question the authenticity of the business

  12. New Website • Clean and neat • Each individual page has its own use • Navigation bar and home button • Use of "i-frames" to incorporate outside websites without leaving the page • Very easy to jump around

  13. Facebook • Personal Facebook page • Updating Status • New listings • New realtors • Friends • Group

  14. Fan Page • Promote business • Past • Current • Future • Easy to access • Update status • New Listings • New Realtors • http://www.facebook.com/editaccount.php?networks#!/pages/Louisville-OH/Another-Listing-LLC/162325010472376?v=wall

  15. Questions?

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