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I have just finished preparing for the Salesforce Agentforce-Specialist Exam and wanted to do a brief overview for those who will be writing it soon. The certification is for professionals who want to prove their skills at customer service operations using the Salesforce platformu2014specifically, covering Agentforce features like case management, knowledge base setup, Omni-Channel configuration, automation using flows and macros, and integration with external service applications.
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