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Discussion Discussion # 86 Moving from Criticism to Feedback. Indiana University Kelley School of Business Course: X420. CRITICISM. DO WE ENJOY RECEIVING IT? DO WE ENJOY GIVING IT?. HELL. NO !!!!. Let’s watch…….
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DiscussionDiscussion # 86Moving from Criticism to Feedback Indiana University Kelley School of Business Course: X420
CRITICISM • DO WE ENJOY RECEIVING IT? • DO WE ENJOY GIVING IT?
HELL • NO !!!!
Let’s watch…… this 14 minute video which shows how a criticism was worked out with a happy ending. (not all do)
So the real question is … • How can we use criticism as a tool for building strengths and improve our day-to-day work tasks? • How do we fight that fear of others giving us criticism, that anger and frustration when we are criticized? • How do we see it as career and teamwork issue?
In short, • …….is it possible for criticism to become an “instructive tool”?
Now let’s watch… this 30 minute video entitled, “Giving and Receiving Criticism”
Let’s review the video’s message • Receiving criticism can be challenging especially when someone is not constructive; • But while you cannot control someone giving you criticism, you certainly can control how you respond. • Three responses to criticism: • Fight; • Flight; • Evaluate.
Obviously…. • Evaluation is the right way to proceed.
Three “A’s” for receiving and evaluating criticism: Acknowledge the criticism in a non-defensive manner; Ask questions to show an interest in understanding the problem; do not take it personally but professionally; Action – make a commitment to take action on the problem.
Why give criticism? • Criticism is part of life; • It is one way to help people be in the right direction; • Helps improve team productivity; • Serves as feedback to employees and way of providing feedbacks for employers; Criticism is about tact: “way of making a point without making and enemy.” Your objective: Not to make listener angry, fight or flight.
Ways to provide criticism • Watch your body language; • Don’t use trigger words always, never, etc; • Use a pleasant tone of voice; • Be specific; • Focus on future not the past; • Avoid personal attacks It is clear that it is about tact, good communication skills.
Manage your communication …. Three R’s for organizing one’s communication: • Raise the issue – do it in a polite, positive manner; • Remain open – understand their point of view, respect their opinion; • Request – get a commitment for future action; Three R’s may be also used even when you’ve had past disagreements.
Criticism is about feedback … • Do not do it in anger so it comes out “mean”; • Do not criticize in front of other workers; • Meet outside of office, maybe in conference room; • Listen carefully to each other;
Four steps to take when giving feedback • 1.State your feelings; • 2.Describe the behavior in specific terms; • 3.Explain what you would like the other to do; • 4.Ask for agreement; NOT EASY TO DO---BUT CAN BE DONE
Manage your reaction …. • Listen intently; • Paraphrase; • Ask information questions; • Ask action questions; • Commit to doing something; • Ensure change is permanent
Conclusion • Criticism is about action not attacking, about tact and communication skills; • Use of the three As in giving and the three Rs in receiving criticism help turn it into positive feedback.
Anecdotal Experiences • The “cooling off” period. • When a person is really upset and angry is NOT the time to constructively respond because you know what? • He/She is not listening!!!!
Strongly Agree Agree Disagree Strongly disagree Don’t know I found the presentation of material easy to understand. This session increased my knowledge on subject presented. I will be able to use this information in the future. The presenter was well prepared for the session. This session should be repeated in the future.` Evaluation questions