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Leading Fearless Change in Organizations

Leading Fearless Change in Organizations

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Leading Fearless Change in Organizations

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  1. Leading Fearless ChangeinOrganizations Dr. Mary Lynn Manns University of North Carolina at Asheville manns@unca.edu www.cs.unca.edu/~manns

  2. The Project • Begun around 1998, Manns & Rising • Patterns • A pattern is a recurring, successful technique • Each pattern has a name • Acquired from people worldwide • Change theories based on: Rogers, E.M. (1995). Diffusion of Innovations. New York: The Free Press. • “Fear Less” (Addison Wesley Publishing Co.)

  3. The Patterns www.cs.unca.edu/~manns/intropatterns.html Roles Getting off the ground Events Handling resistance Keeping things going etc. etc. etc.

  4. True or False:It is best for the boss to introduce changes into the organization.

  5. Other Leaders • Evangelist • Dedicated Champion • Local Sponsor • Corporate Angel • Respected Guru • Connectors • Early Adopters • etc. etc. etc.

  6. True or False:If you’re smart (you are!) and you know what to do (you do!), then you don’t need a lot of help from other people to introducethe new idea.

  7. Why shouldn’t you do it alone? • Ask for Help • Involve Everyone • Group Identity • Shoulder to Cry On • Guru Review • etc. etc. etc.

  8. True or False:If we can help people understand the value in the new idea, they will accept it.

  9. Different people accept new ideas at different rates Do you know these people? • This is new so it is cool. • This is an interesting idea, but I want to hear more before making a decision. • I want to see what other people think about the new idea before I make a decision. • I’ll accept the new idea when I have to. • It’s always been done this way … why do we have to introduce anything new?

  10. Different people accept new ideas at different rates • The Innovator (2.5%) • The Early Adopter (13.5%) • The Early Majority (34%) • The Late Majority (34%) • The Laggard (16%) So what?

  11. How do you handle andmake use of different people? • Innovator • Early Adopter • Early Majority

  12. True or False:The best way to deal with people who are against the new idea is to try to keep them out of the way.

  13. Dealing with the skeptics • Fear Less • Bridge Builder • Champion Skeptic • Corridor Politics • Whisper in the General’s Ear • Trial Run • etc. etc. etc.

  14. True or False:When you wish to introduce a new idea into your organization, you need a specific plan for how you are going to do it.

  15. No master plan …What do you do instead? • Test the Waters • Step by Step • Time for Reflection • Small Successes • Sustained Momentum • etc. etc. etc.

  16. Some Other Patterns • Events: Brown Bag, Study Group, Hometown Story, Big Jolt, etc. • Tailor Made • Piggyback • Personal Touch • etc. etc. etc.

  17. Go out andlead great changesin the world!