1 / 16

Evolution of e-Government in Estonia: Milestones and Key Insights

This overview highlights the evolution of Estonia's e-Government initiatives, tracing significant milestones from 1993, when the first government web page launched, to the introduction of i-voting in 2005. It emphasizes the role of information technology in administration, the complex structure of government, and the importance of security and interoperability through systems like X-Road. Despite high internet usage and e-Gov service adoption among citizens, many are unaware of future service needs. This presentation outlines essential components for effective electronic service delivery and public satisfaction insights.

ghita
Télécharger la présentation

Evolution of e-Government in Estonia: Milestones and Key Insights

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. e-Government as customer Mait Heidelberg Ministry of Economic Affairs and Communications mait@mkm.ee

  2. Some milestones • 1993 - government web page • 1995 - first public sector database in internet • 1998 – state portal www.riik.ee • 2001 – x-road • 2002 – PKI, ID-card • 2002 – www.eesti.ee portal • 2005 – i-voting

  3. Background (I) • Small country • Having all institutions and complexities as “normal” state • Small public sector – IT is the key for administration to survive

  4. Background (II) - build-up of state Government and constitutional institutions Ministries Agencies County governments Local governments

  5. Corporate Management Function 1 Function 2 Function 3 Function 4 Function 5 Process 1 Process 2 Process 3 Process 4

  6. 3 slides from 2001

  7. Complexity transformations 1.

  8. Complexity transformations 2.

  9. Complexity transformations 3.

  10. Essential components needed for smooth electronic service provisioning • Some common tools and principles for identification, authorisation and security. • Some common understanding and practices for interoperability

  11. X-road • In narrow sense – middleware solution for services connecting different databases and identified users. • In wider sense – common de facto agreement for interoperable and secure services in (but not limited to) public sector.

  12. T SS – security server AS – adapterserver IS of the Tax Board services Popula-tion Register services Vehicle Register services … Other IS x 5 Banks a) authenti-fication b) pay-ments c) services X-Road sertification center National Databases Register (IHA) HELPDESK Monitoring Main server II (Elion) AS AS AS AS AS AS Main server I SS SS SS SS SS SS X-ROAD - Internet Public Portal Institutional view of the StateThematic view of the State http://www.riik.eehttp://www.eesti.ee ID-Card Sertification Center SS AS KIT (Citizen’s portal) Private portal (subject and his/her rights identified) EIT (Business’ portal) AIT (Civil Servant’s portal) State databases/information systems Banks X-Road center Sertification Center Tools centrally developed by the State, i.e. the State Portal

  13. ,but…

  14. Some data about e-Gov users • 61% of population uses Internet at least once a week • 75% of Internet users have used e-Gov services • … but • 75% have no idea what e-services must be further developed • 19% are happy with current situation • 6% have some ideas for future needs

  15. Public satisfaction with e-Gov services

More Related