1 / 12

Mediation

Mediation. A Tool for Settling Conflicts. Mediation Defined…. Mediation is a process in which individuals talk through their differences with the help of a neutral third party and reach a mutually-agreed upon resolution

giona
Télécharger la présentation

Mediation

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Mediation A Tool for Settling Conflicts

  2. Mediation Defined… • Mediation is a process in which individuals talk through their differences with the help of a neutral third party and reach a mutually-agreed upon resolution • It can be superior to other conflict resolution methods because the individuals create their own solutions and have more investment in the resolution

  3. Your Role as a Mediator… • Part of the Resident Assistant’s job is to try to assist students in a process known as mediation. An RA tries to assist people in expressing their views and listening to one another in hopes of finding common ground to achieve a solution.

  4. The Roadmap to Mediation • Break the issues down into smaller parts; isolate the pressing issues causing conflict • Change the subject, set aside the problem, and go on to other issues. • Take a break. Explore hidden agendas and willingness to compromise. Schedule another meeting, consider changing the location, any break will help!

  5. The Roadmap to Mediation • Express how you feel. Remind people of the agreement to work towards a solution • Agree on and explore common interests • Review the party’s stated priorities and common interests • Recap to determine if change or agreement is really possible • Try to obtain agreement on what the parties originally expected the solution would be

  6. The Roadmap to Mediation • Ask a hypothetical “What if?” Structure it carefully and don’t ask it too early or you may be pressed for concessions! • Ask the parties to indicate what would change or happen if they reached a solution • If they have a prior relationship, reference their history together • Ask for their ideas • Discuss the remaining alternatives. There are always some!

  7. The Roadmap to Mediation • Create a minute or two of silence for the parties to think about things • Make strategic disclosures that can benefit the parties involved. This may come from information shared individually or in meetings together • Test for emotional investment in a given result by asking the parties what it would take to get the parties to move to another solution

  8. The Roadmap to Mediation • Ask the parties why the think an alternative is unacceptable…then look for narrow solutions specific to the reasons they give • Ask more questions about the problem, about feelings, priorities, alternative solutions, flexibility, hidden agendas, reluctance to compromise, anger at one another, etc. • Compliment the parties on reaching earlier points of agreement and being willing to compromise, encouraging them to reach a complete agreement and put the issues behind them

  9. The Roadmap to Mediation • Not all mediations will end in the roommate pair agreeing. Remind the parties what will happen if they do not work through things – what each stands to lose. Are there any negative results for not negotiating or compromising? • As a last resort, tell the parties which alternative you believe is fair and why

  10. Something to Think About… • It may be a good idea to write down the agreement between the two parties and have them sign the agreement (see next slide for Roommate Mediation Form). • This will help you if there are future issues between the two parties! • Document, Document, Document! Even if it is a small conversation/mediation, keep track of what is happening between your residents. Follow up is key!

  11. Roommate Mediation Form

  12. Dropbox Assignment Time!!! • This is the end of the MEDIATION module. Please complete the dropbox assignment!

More Related