A4e s delivery of Work Programme across Lancashire

1. A4e�s delivery of Work Programme across Lancashire Paul Hardman � Regional Development Director Emma Palmer � Regional Development Manager CPA 6 (Lancashire / Cumbria / Liverpool City Region) Thursday 26th May 2011

2. Agenda A4e and the Work Programme A4e and Lancashire People and Places Key Messages

3. A4e A4e was founded in 1991 Currently employs over 3,300 people Work with a network of over 100,000 employers A4e have been working across Lancashire 2009 A4e offers other complimentary services: Legal Services VOX Centre's Money Advice Service Family Intervention Projects Independent Living Services (ILS) Business start-up / enterprise Skills provision

4. Overview of the Work Programme Eligibility Mandatory programme for -18-24 year old JSA claimants from 9 months on benefit - 25+ JSA claimants from 12 months on benefit - IB claimants moved on to JSA through the reassessment process, from 3 months from their transfer - JSA claimants with serious disadvantages (eg ex-offenders) from 3 months - New ESA claimants or IB claimants moved on to ESA assessed as in the Work Related Activity Group, when expected to be fit for work within 3 months Voluntary programme for ESA claimants in the Support Group Funding - Payment By Results basis, funded through benefit savings - Funding drawn down when people move into work and sustain it, with payment points from 3 months and up to 2 years. 2 providers working across Cumbria, Lancashire and Liverpool City Region Contracts in place for between 5-7 years

5. Key Principles of our Operating Model  Job first for customers Focus on what customers can do rather than what they can�t do Advisors work with customers throughout their journey to stable employment Identify and support customers by the challenges they face not the benefit they are on. Support and challenge customer to become ready for work and into work Support the customer to manage a health condition not eliminate it Actively manage the employer base Proactive links to other initiatives � Skills, Enterprise, local agendas

6. Key Principles of our Operating Model  Customers who are able to work but do not engage - their journey programme will become increasingly tough Show each customer why their lives are better in work than not working It will always be better for customers to work than to remain on programme We will have honest and direct relationship with the customer We do not expect to go live with the finished operating model on Day 1 We will be highly structured, but flexible in our approach Job first for customers

7. Pre-referral: Community Engagement / Community Managers Engagement: all via Jobcentre Plus Customer Services Advisor (national contact centre) Immediately look to make sure gets the most appropriate support Focus: Appropriate programme of support Listening / Two way agreement Universal Services Literacy / Numeracy Interview skills - techniques Development Programmes Support for Life � our sustainability offer Re-commence Better off / health / career not just a job New role created � Community Manager to lead on community engagement Research local community to identify key local stakeholders and opportunities for community engagement Engage meaningfully with these organisations with a view to accessing their customers; creating A4e advocates and supporting them in their role Actively seeking opportunities for co-location and co-creation Substantial part of delivery will be through partners and 3rd party providersNew role created � Community Manager to lead on community engagement Research local community to identify key local stakeholders and opportunities for community engagement Engage meaningfully with these organisations with a view to accessing their customers; creating A4e advocates and supporting them in their role Actively seeking opportunities for co-location and co-creation Substantial part of delivery will be through partners and 3rd party providers

8. Work Programme � Development Programmes A4e Five Building Blocks of Sustainability The core requirements to move away from benefits dependency

9. Employer Engagement Our approach is both Employer and Customer centric Employer; to drive volume opportunities from all levels of employer Customer; to create and deliver opportunity based on customer need National employer team Structured local approach Labour market analysis Engagement with local community Monthly marketing campaigns

10. Delivering in Lancashire - Operations End-to-End (50.5% A4e / 49.5% Partners � whole of CPA) (53.5% A4e / 46.5% Partners � Lancashire) Blackpool / Fylde / Wyre � Blackpool Council / A4e West Lancashire / Lancaster / Preston / Chorley / South Ribble - A4e Burnley / Blackburn with Darwin / Hyndburn / Rossendale / Ribble Valley / Pendle - VEDAS and Bootstrap Key messages: Lancashire is the delivery area (not single areas) Partners chosen for local experience / ability to draw in - access complimentary services / quality

11. Delivering in Lancashire - Operations NW ~ 650 organisations applied to provide specialist support. Work alongside 10 carefully selected specialist intervention partners. Expect whole supply chain to evolve over lifetime of the Work Programme. 50%+ specialist intervention partners are 3rd sector organisations and others Public sector eg Blackpool and Fylde College and the �Build Up� LEGI project. Partners include: Youth Action, Members of the �Together Group� Twin Valley Homes Khulisa Crime Prevention - BME groups The Experts Patients programme - exceptional mental Health provision CanWe

12. Delivering in Lancashire � Building Effective Partnerships Committed to supporting Lancashire Ongoing discussions: Lancashire County Council Blackburn with Darwen Borough Council Blackpool Council Blackpool, Fylde and Wyre Economic Development Company Jobcentre Plus Will work alongside LEPs / Chambers of Commerce Open to suggestions as to how we best engage with yourselves as the contract progresses

13. People and Places Employment is key to reducing health inequalities Each 1% increase in unemployment sustained for five years produces in the 5th year a 1.9% increase in total mortality a 4.3% increase in male mental hospital admissions, a 2.3% increase in female mental hospital admissions, a 4% increase in prison admissions, a 4.1% increase in suicide and a 5.7% increase in homicide Everyone in this room has a (financial) stake in reducing health-related worklessness

14. The Person Many people we help will face complex problems Clients will need help from a range of sources / organisations Customers common to us all Collectively more effective / more efficient / resources go further / financial gains Early thoughts: Can we look to co-locate / develop cross referral mechanisms Collectively explore opportunities to align or co-commission our Work Programme activity with local services. This might include statutory services but also for example health, reducing reoffending, VCS activity Small programmes / test-pilot initiatives / payment by results

15. The Place Ensure skills (retention-progress) / employability / in-work support offer meets local employer Deliver job creation through enterprise, growing SMEs, support attracting inward investment Maximise benefits from local procurement Explore opportunities to bid for further funding eg RGF Use our other contracts to support delivery of your priorities eg skills, financial inclusion Identify opportunities to draw down further funding eg ESF / ERDF (Families / Enterprise)

16. A4e Work Programme - Summary Our model and partner infrastructure will evolve over the lifetime of the programme Working in partnership with Lancashire is key � we can�t deliver the Work Programme on our own More than a contractor we want to be a Strategic partner (5-7 years) � we will listen / bring ideas / innovation / commit resources Immediate opportunity - DWP ESF employment focused provision for families with multiple problems

17. Thank You Paul Hardman � Regional Development DirectorPHardman@a4e.co.uk 07850 722596 Emma Palmer � Regional Development Manager EPalmer@a4e.co.uk 07850 909381