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This presentation discusses the implementation of Meebo, an instant messaging service, by Yale University librarians to improve reference services and enhance patron interactions. It highlights user feedback, including positive remarks on the program's efficiency and impact on research time. The session aligns with a goal to increase usage among undergraduates, especially during late-night hours. Key success measures show promising trends, revealing a strong demand for such digital services among students. This initiative reflects evolving communication methods in academic settings.
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Implementing the IM-possible: Yale University Librarians Welcome Meebo Columbia Reference Symposium March 14, 2008 Kelly Barrick & Hannah Bennett
Happy Patrons! • “Great Job!” • “The only way to improve this program is for me to get a faster computer…” • “This is a great service. Thanks!”
“Wow! I am so thrilled to know that this program exists. Ask!Live saved me what would have been hours of research and helped me find what I was looking for in mere minutes. My only regret is that, as a graduating senior, I did not know of this service earlier. It is truly a godsend. Thank you.”
Success measures? • Minimum 10% increase in the total # of undergrads using Ask!Live • The # of undergrads using Ask!Live between 6 and 11pm Sunday - Thursday will be greater than the number using the service during its current hours, 1-6pm Monday – Thursday and 1-5pm Friday.
The # of reference questions answered between 6 – 11pm Sunday – Thursday will equal if not exceed the # of questions answered during the same time period at two physical reference in the YUL – the Government Documents Info. Center and Sterling Memorial Library.
Why switch to IM? According to November 2007 AP-AOL Instant Messaging Trends Survey: • More than one in four (27%) users say they use instant messaging at work, and half of at-work IM users say that instant messaging makes them more productive at work - a 25% increase over last year.
Nearly three in four teens (70%) and one in four adults (24%) send more instant messages than emails. • More than half (55%) of teens have used IM to get homework help; up from 41% just two years ago (Pew Internet Survey)
Latest story • Survey just went live last week. As of Wednesday there were 9 responses. • We discovered that: • 63% were graduate or professional students • 89% didn’t have problems using the service • 78% accessed Ask!Live from off-campus
67% were satisfied with the answer they received to their reference question • 89% of users were first timers • 100% will use the service again
A Widget is… A Widget is… - A gadget, circa 1931 An indefinite name for a gadget or mechanical contrivance, esp. a small manufactured item.
A Widget is… - A Plastic Bladder, circa 1991 In some cans or bottles of beer (or stout): a plastic bladder or floating capsule of pressurized nitrogen and beer which discharges when the can or bottle is opened and causes the beer to form a creamy head in imitation of draught beer, esp. when the beer is poured into a glass.
A Widget Is… - A movable mini-application, circa 2003 Computing. A visual symbol on a computer screen; a graphical device in a graphical user interface; the software and data involved when the operations represented by such a device are invoked, esp. regarded as jointly constituting a tool.
