Patient Registration

1. Patient Registration Kim Crespin-Richards, User Support Specialist

2. Objectives: • Overview Patient Registration 2. Overview of the Principles, Practices, and Techniques of Patient Registration 3. Understand Basic Site Parameters 4. Overview Patient Registration Menu Options and Pages 5. Register a New Patient/Edit an Existing Patient

3. Overview of Patient Registration

4. User Manual User Manual Version and Updates Patch 1 Patch 2 Patch 3 Patch 4 Integrated changes Patch and addendum were Released March 2009 Integrated changes Patch and addendum were released February 2006 Integrated changes Patch and addendum were released February 2007 Integrated changes Patch was released April 2007 • Adding • Editing • Viewing • Printing • Scanning • Managing

5. Help Desk Area IT Support Local Support Three Tiered Support Structure

6. Patient Registration Policies- One • IHS Manual Chapter 6 Patient Registration • Notice of Privacy Practices (HIPAA) • List of Indian Entities Recognized and Eligible To Receive Services from the US BIA

7. Patient Registration Policies- Two Your role registering new and existing patients is to: • Complete registration forms • Verify insurance benefits and eligibility • Enter new and existing information into the Patient Registration application • Inform patient of available programs • Make assessment for referral

8. Overview of the Principles,Practices, and Techniques of Patient Registration

9. RPMS Integrates Multiple Clinical Systems

10. Importance of Data

11. Patient Registration Data Flow

12. Third Party Revenue Cycle

13. Interview patients Update Patient Registration information in RPMS Update third party eligibility Patient Registration Roles • Obtain signatures • Refer to the Benefits Coordinator • Obtain pre-certification/ pre-authorization

14. Patient Interview • Provide positive initial point of contact • Demonstrate a pleasant attitude • Collect accurate data • Ensure timely interview • Obtain necessary signatures

15. Documents Requiring Signature

16. Understand Basic Site Parameters: HANDS-ON

17. 15 Minute Break

18. Overview Patient Registration Menu Options and Pages

19. Main Menu- One

20. Main Menu- Two

21. Main Menu- Three

22. Main Menu- Four

23. Main Menu- Five

24. Main Menu- Six

25. Overview of Nine Pages Page 1 Personal Information Page 9 CHS Eligibility and Doc. Summary Data Page 2 Tribal, Religion, and Employment Data Page 8 Additional Registration Notes Page 3 Emergency Contact and Next of Kin Data Page 7 Death and Other Names Information Page 4 Medical Coverage Information Page 5 Benefit Coordination Information Page 6 Veteran Information

26. Page 1- Personal Information

27. Page 2-Religion, Tribal, Parent, and Employment Data

28. Page 3- Emergency Contact and Next of Kin Data

29. Page 4- Medical Coverage Information

30. Page 4- Private Insurance

31. Page 5- Benefit Coordination Information

32. Page 6- Veteran Information

33. Page 7- Death and Other Names Information

34. Page 8- Additional Registration Notes

35. Page 9- CHS Eligibility and Document Summary Data

36. Register a New Patient and Edit an Existing Patient: HANDS-ON

37. Edit an Existing Patient File • Address:9876 Candy Land Street, Crownpoint, NM 87314 • Phone Number:(505) 888 9999 • Employer: Local Electric Company • Work Number:(505) 777 5555 • Emergency Contact Phone Number: (505) 888 7777