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Damage Prevention Best Practices

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  1. Damage Prevention Best Practices Williams Gas Pipe Line Bruce Bevers

  2. Williams Gas Pipe Line • Salt Lake City, UT Northwest Pipeline, 3,866 miles of pipe Major markets: Seattle, Portland • Houston, TX Transco, 12,254 miles of pipe Major markets: New York City, MidAtlantic region, Atlanta Palmetto, FL Gulfstream(50% ownership), 783 miles of pipe Major market: Florida

  3. Williams’ Implementation of a New One Call Ticket Management System Phase I 2010-2012 Phase II 2012

  4. One Call Tickets One Call Tickets Were Handled Inconsistently

  5. RFP One Call Vendors • CTS/ABSI • OCSI • KorWeb • UtiliQuest • Translore • One Call Concepts

  6. One Call TeamBest Practices • Screening Should Be Done By District Personnel • GIS Group Is Responsible for Mapping • Use Current GIS Shape Files and Must Be Archived By GIS • Must Be Reviewed By Division Personnel Prior To Being Given To One Call Center • Maps Must Be Reviewed Annually and Revised Prior To Any Construction • Standard Buffer 660’ or Potential Impact Radius, But Adjusted Per District Management

  7. One Call TeamBest Practices • Increased Emphasis On Emergency, Short Notice, and Damaged Facility Tickets, Including 24/7 Notification • Utilize Data Integration Throughout WGP’s Damage Prevention Program and Integrity • Positive Response to the Excavator • Prefer a PR System Hosted By the One Call Center

  8. One Call TMSystem Requirements • One TM System Supported By Pipeline Safety Administrators, Division Champions, and Vendor Technical Support • Web Application • Disaster Recovery • Multiple Notifications – Email, Text, and Fax • Positive Response – Email, IVR, and Fax • Ticket History and Audit Trail • Standard and Custom Reports

  9. One Call TMSystem Requirements • Strong Reputation with Other Pipeline Operators • Organizational Depth • History of Technological Enhancements

  10. One Call Implementation PlanIRTHNet - Phase I • Planned For Gulfstream To Be Done First Since They Were Familiar With IRTHNet • NWP’s Vendor OCSI Declared Bankruptcy August 2010 • NWP Online October 2010 • Gulfstream Online November 2010

  11. One Call Implementation PlanIRTHNet - Phase I • Cypress Went Online April 2011 • Atlanta Went Online June 2011 • Charlottesville Goes Online September 2011 • Princeton Scheduled To Go Online March 2012

  12. Phase ILessons Learned • Mapping Is Key – Location, Location, Location • Buffers Range From 350’ to ½ Mile Radius • No Consistency Between One Call Centers • Use TM Data in Public Awareness Program • Use TM Data in IMP Risk Model

  13. One Call Implementation PlanPhase II • Revise Mapping and Buffers to Include Integrity’s Rectifier Groundbeds and Remote Groundbeds • Geospatial Ticket Locations For IMP Risk Model • Excavator Address Enhancement • Ticket Attachments – Digital Images and Company Forms • More Training – Onsite, NetMeeting, and Conference Calls

  14. One Call Enforcement Partner With CGA, Industry Groups, One Call Centers, PUC/PSC, State Legislatures, and PHMSA To Improve Ticket Enforcement

  15. PHMSA Internet Homepage

  16. Working With One Call Centers • We Are All On The Same Team • Every State Is Different • Mapping Process • Ticket Expirations • Enforcement • Positive Response Requirement • Positive Response System • Hours of Operation

  17. Working With One Call Centers • Walk A Mile In Their Shoes • Mapping Updates Take Time • You’re Not Their Only Member • AL811 Suffered OCC Building Destruction in April 27, 2011 Tornado Near Birmingham, AL • Attend CGA Annual Meeting in Las Vegas, NV March 6-8, 2012 for Seminar on Their Disaster Recovery

  18. Monitoring 3rd Party Damage • Patrols – Aerial, Motorized, and Ground • Identify Problem Excavators • Add One Call Ticket Excavators to Your Public Awareness Database • Participate in CGA’s Damage Information Tool (DIRT) Program • Participate in CGA Underground Utility Committees • Participate in Group Excavator Meetings

  19. Data Integration

  20. “Our problem is not a lack of data; rather the problem is we have too much data.  How do we make sense of the data?  We need data-savvy people like you who can turn data to useful information – tables, graphs, etc.  Put that in the hands of people who can influence it and it turns into knowledge of what is significant and what is not significant.  Ultimately it turns into wisdom and good decisions that help us mitigate risk on our pipelines.” Data à Information à Knowledge à Wisdom à Good decisions to mitigate risk à A safer pipeline Larry Hjalmarson, Williams Gas Pipelines VP Safety, Environmental, and Integrity

  21. Damage PreventionBest Practices • Line Markers and Signs • Public Awareness Programs • One Call Systems – Unique in every State • IRTHNet – our new one call ticket management process • Data Integration Is The Key • Dial 811

  22. Questions