1. Apply QualityManagement TechniquesProject Quality Processes Certificate IV in Project Management 17871Qualification Code BSB41507Unit Code BSBPMG404A

2. Project Quality Management Processes PMBOK Project Quality Management Processes - 8.1 Plan Quality 8.2 Perform Quality Assurance 8.3 Perform Quality Control Related processes from Project Integration Management – 4.2 Develop Project Management Plan 4.6 Close Project PMBOK 4th Edition

3. Learning Objectives Understand the importance of project quality management for delivering products and services. Define project quality management and understand how quality relates to various types of projects. Describe quality management and its relationship to project management. Understand the difference between quality assurance and quality control. Describe the outputs of project quality management processes.

4. Reading – Cost Processes • Please take some time to review the PMBOK Chapters 4.2, 8.1, 8.2, 8.3, 4.6 and • the Project Quality Standard AS ISO 10006 • This could take 45 to 60 minutes

5. 4.2 Develop Project Management Plan This is the process of defining and documenting the actions necessary to prepare and integrate all subsidiary plans for each of the 8 key knowledge areas of project management. The planning processes for all project management key knowledge areas are normally performed at the same time and during this process, or expanded upon shortly afterwards. It is progressively updated during project execution via the Perform Integrated Change Control process (PMBOK 4.5) Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4th Edition

6. Typically, a stand alone plan will be developed for Quality. This is contained in the Quality Management Plan document. It is important that Quality Assurance and Quality Control processes are defined and planned during the early stages of the Planning phase. It can be very costly and also cause delays if these processes need to be included once the project is into Execution. The Quality planning process (8.1) happens concurrently with the project management planning process (4.2) 4.2 Develop Project Management Plan Adapted from PMBOK 4th Edition

7. Quality Management Plan The Quality Management Plan establishes the standards and processes to be used in Quality Assurance and Quality Control activities. It is often overlooked on the assumption that it is too difficult to put together and that the project team will just know what is expected in terms of quality. This can result in a failure to meet project, product and deliverable quality requirements, which can leads to failure of the project or expensive rework and defect repair. Common inclusions in the Quality Management Plan – Links to organisational quality management policies and procedures Links to specific quality standards that must be achieved Detailed quality requirements Quality Assurance process and tool definitions Quality Control process and tool definitions Defect tracking and repair processes Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4th Edition

8. Monitor Initiation Planning Execution Close Control 8.1 Plan Quality • The process of identifying quality requirements and standards for the project, product and deliverables. • Includes the detailed definition and documentation of the quality assurance and quality control activities, processes and tools, as well as detailed quality requirements and quality standards. • The quality planning process (8.1) happens concurrently with the project management planning process (4.2) • Quality is often sacrificed when pressure is applied to reduce costs or timeframes • Occurs during Planning Adapted from PMBOK 4th Edition

9. 8.1 Plan Quality Inputs to Plan Quality Scope Baseline - Scope Statement and WBS Cost baseline Schedule baseline Risk Register Government regulations Standards – internal and external Quality Management System Quality policies and procedures Lessons learned from previous projects Tools and techniques included in Quality Introduction in the Learning Program. Adapted from PMBOK 4th Edition

10. 8.1 Plan Quality Outputs of this process include – Quality Management Plan Detailed contents covered in slide 7 Quality Metrics Part of detailed quality requirements Quality Checklists Part of Quality Control and sign off processes Process Improvement Plan – advanced technique Most relevant to projects with specific process improvement outcomes, e.g. those using Six Sigma’s project methodology Project Document Updates Stakeholder Register and Responsibility Assignment Matrices (part of Project Human Resources) Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4th Edition

11. Quality control and quality assurance are important concepts, yet most project managers have only a vague understanding of the meanings and the differences between these terms. Quality Assurance – Quality assurance activities are focused on the process used to create the deliverable. periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards. Quality Control – Quality control activities are focused on the deliverable itself monitoring specific project results to ensure that they comply with the relevant quality standards Quality Assurance vs Quality Control

12. Monitor Initiation Planning Execution Close Control 8.2 Perform Quality Assurance • The process of executing the quality assurance processes that have been designed during planning. • Quality processes that are applied during the development of products and deliverables. • Always the responsibility of the Project Manager, but often there are internal quality assurance departments that will offer assistance in standards and execution. • Associated with continuous process improvement • Occurs during Execution Adapted from PMBOK 4th Edition

13. 8.2 Perform Quality Assurance Inputs to Perform Quality Assurance Quality Management Plan Process Improvement Plan – advanced technique Quality Metrics Work Performance Information Status Information Quality Control Measurements Tools and techniques included in Quality Introduction in the Learning Program. Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4th Edition Adapted from PMBOK 4th Edition

14. 8.2 Perform Quality Assurance Outputs of this process include – Updates to Quality Standards Change Requests Defect Reports and Defect Register Updates to Quality Management Plan Updates to Schedule Management Plan Updates to Cost Management Plan Quality Audit and Status Reports Updates to Training Plans Updates to Process Documentation Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4th Edition

15. The process of executing the quality control processes that have been designed during planning. Quality monitoring and sign off processes that are applied on completion of deliverables and products during execution of the project. Quality monitoring and sign off processes that are applied upon completion of the entire project to determine overall success against both performance measures and quality requirements. Always the responsibility of the Project Manager, but often there are internal quality control departments that will offer assistance, e.g. many IT departments have separate software testing teams. Associated with continuous process improvement Occurs during Monitoring and Control 8.3 Perform Quality Control Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4th Edition

16. 8.3 Perform Quality Control Inputs to Perform Quality Control Quality Management Plan Quality Metrics Quality Checklists Work Performance Information Status Information Approved Change Requests Products and Deliverables for review and testing Quality standards and policies Defect reporting procedures Tools and techniques included in Quality Introduction in the Learning Program. Adapted from PMBOK 4th Edition Adapted from PMBOK 4th Edition

17. 8.3 Perform Quality Control Outputs of this process include – Quality Control Measurements New Change Requests Validated Change Requests Validated Defect Repairs Validated and signed off Products and Deliverables Completed Checklists Lessons Learned Updates to Quality Management Plan Updates to Process Improvement Management Plan Updates to Quality Standards Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4th Edition

18. Project Quality Management Forum Think about a work related or personal project you have worked on – or a case study. What was the level of quality the project was trying to achieve? Do all projects strive for the highest quality? Or is quality sometimes compromised to achieve other objectives (time savings, cost savings)? Has this worked for the project? Share an example. Share some examples of standards that are applicable to the above project. Remember these don’t need to be international standards they may be standards set by your project or organisation. For the quality standards you identified, think of quality assurance and quality control processes you could use to make sure the standards are met by the project. Then go to the Forum on Project Quality Management, discuss your findings and suggestions. Practice Comment Research

19. Project Cost Quiz Revise PMBOK Chapter 8 Go to Tests & Tasks and take the Project Quality Quiz There are 10 True or False questions and 5 multiple choice questions The Quiz is worth 10% of your overall mark for this unit You will receive your mark immediately upon completion If you are unhappy with your result you can complete the Quiz again, up to a maximum of two submissions Understand Results Read

20. Next Steps Please proceed to Tests & Tasks and take the Project Quality Quiz. Be sure that you have completed the Project Quality Exercises and participated in the Forums. Best of Luck! These are all due at the end of Week 8 in the Course Delivery Schedule