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Richardson ISD

Richardson ISD. “Benefits of Technology Outsourcing”. Dr. Carolyn G. Bukhair, Superintendent Neil G. Delerson, CIO. Our Community. RISD located in the heart of the Telecom Corridor. District Overview. 35,000 students 4200 FTEs 60 facilities 4 high schools 10 junior high schools

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Richardson ISD

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  1. Richardson ISD “Benefits of Technology Outsourcing” Dr. Carolyn G. Bukhair, Superintendent Neil G. Delerson, CIO

  2. Our Community • RISD located in the heart of the Telecom Corridor

  3. District Overview • 35,000 students • 4200 FTEs • 60 facilities • 4 high schools • 10 junior high schools • 40 elementary schools • 6 administrative

  4. District Overview • 35,000 students • White – 47% • African American – 23% • Hispanic – 20.7% • Asian – 8.9% • American Indian - .37% • Economically Disadvantaged – 34.5%

  5. Technology Overview • 16,000 Desktops • 2500 Laptops • 150 Servers • 8000 assorted peripherals (printers, scanners, etc.)

  6. More than computers… • Curriculum software • Videoconferencing • Video technology • Teacher portable phones

  7. Budget Issues • Problem: RISD at $1.50 cap • Goal: Minimize impact to classroom • Option 1: Cut programs • Option 2: Bond election – shift funding • Option 3: Alternative funding (i.e. grants, entitlement programs)

  8. Targeted Areas for Reduction • Reduce administrative expenditures • Reduce M&O expenditures • Reduce technology expenditures

  9. The Challenge • How do we satisfy community expectations? • How do we cut the operating budget? • Could we slow down our technology rollouts?

  10. Technology Operating Budget Reductions • New phone system - $1.2M • New business information system (ERP) - $300K • Curriculum information system - $200K • New student information system - $200K

  11. Why We Can’t Slow Down • Instructional Needs (TEKS) • Teacher Expectations • New software applications • Need level spending • Equity • Older equipment expensive to maintain

  12. Our Technology Plan • Refresh installed base of desktop, laptop and server computers over a 5 Year Period

  13. Outsourcing Solution • 5 Year agreement directly with Compaq • Standardized equipment • Incorporate legacy equipment maintenance • Funding from bonds • RISD reduced operating expenditures by $1.2M

  14. Deal Points • Automatic hardware upgrade • Unit price cap • Semi-annual pricing review • 5 Year on-site warranty

  15. Lifecycle Management • Asset/inventory tracking • Standard software load image management • Warranty tracking • Spares stocking • Software license management • Equipment disposal/salvage

  16. Staffing Considerations • Able to reduce district operating staff by 20 FTEs • Many RISD employees employed by Compaq • Full-time Compaq Project Manager on-site • Full-time Compaq Field Service Manager • Compaq handles hiring/firing/criminal history, etc.

  17. Other Benefits • Compaq facility for technical staff/repair depot • Seamless warehouse for receiving • Peak load staffing (projects, break-fix) • A+ Certified Technicians • Periodic Training on new products

  18. Legacy Equipment Support • Existing Compaq computers • Apple Macintosh computers • HP printers and scanners • TVs • Enterprise Systems • Help Desk • Exchange (Email) • SIS (Student) • ERP (HR/Finance) • Substitute System • Web Servers • Timekeeper • Network File/Print Servers

  19. “One Stop” Shopping • Secure website for on-line ordering • Ability to purchase 3rd party products

  20. Service Level Agreement (SLA) • Interface with RISD Help Desk • Performance metrics • Emergency – 24 hr repair/replace, acknowledgement within 1 hr, 2 hr response • Immediate – 24 hr repair/replace, 1 hr acknowledgement, 4 hr response • Normal – 24 hr repair/replace • Automated Escalation Procedures • Service Level Reports and Graphs

  21. Consulting Services • Program Management and systems integration • Windows XP planning, design and deployment • Office XP planning, design and deployment • Exchange 2000 planning, design and deployment • IT infrastructure planning and assessment • Web-based application design and development • Enterprise Information Systems Architecture

  22. Other Support Services • Training sessions for Campus Technology Assistants and Specialists • Briefings for Technology Division Staff • Semi-annual briefings at Compaq Executive Briefing Center • Coordination of Non Disclosure Sessions with other RISD business partners (ie Novell, Microsoft, etc.)

  23. Value Added Services • Student Mentor Program (A+ training) • Compaq Scholarship • Technology Assessment Sponsorship • Bonus Point Program • Employee and Family Purchase Plan

  24. Future Plans • High speed data backup using fiber-optic network and storage area network (SAN) technology • Disaster recovery services

  25. Total Cost of Ownership (TCO) • All costs associated with deploying, operating and maintaining a computer network • Analysis tool used by businesses since the mid-1980’s • Used to make strategic decisions and control technology costs www.cosn.org/tco

  26. TCO Reduction Techniques • Electronic Problem Tracking System • Help Desk Automatic Call Distribution (ACD) System • Anti-virus software • Network-based software distribution • Desktop security software • Remote control software

  27. TCO Reduction Techniques • Minimize # of operating systems • Centralized architecture • Web-based user interface • Teacher proficiency

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