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Course Management System (Blackboard) Todd Maniscalco and J.P. Brannan February 23, 2016

Course Management System (Blackboard) Todd Maniscalco and J.P. Brannan February 23, 2016. Agenda. Introductions Service Description Value Proposition Metrics Cost Security More information Q&A. Introductions. Service owner: Todd Maniscalco Service manager : Marina Tokman

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Course Management System (Blackboard) Todd Maniscalco and J.P. Brannan February 23, 2016

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  1. Course Management System (Blackboard) Todd Maniscalco and J.P. BrannanFebruary 23, 2016

  2. Agenda • Introductions • Service Description • Value Proposition • Metrics • Cost • Security • More information • Q&A

  3. Introductions • Service owner: Todd Maniscalco • Service manager: Marina Tokman • Other service delivery team members (3 FTE): • J.P. Brannan • Kelly Chan • Patrick Graham • John Udall • Instructional Designers as Needed

  4. Why Blackboard? • The course management system market is rapidly growing and changing, as are teaching needs. • Cornell stakeholders periodically evaluate available products and decide on a solution. • Blackboard is popular because its range of features is broad enough to meet multiple differing faculty and student needs. • Blackboard is scalable to serve the entire campus. • User roles in Blackboard allow for distributed course administration.

  5. Service Description • Service name: Course Management System • Product: Blackboard (single-product offering) • Description: Blackboard is the cloud-hosted web-based course management system, selected by university stakeholders, which enables instructors to manage materials distribution, assignments, communications, and other aspects of instruction for their courses. • Available to: Faculty, Instructional Professionals, Students, Guests • Fee to end user? No • Service tier: One

  6. Value Proposition • Value proposition • Cost Savings through aggregation of demand • Cost Savings through vendor hosting and management • Centralization to mitigate policy and security risks • Easily enroll people who don’t have NetIDs • Customer impact • Students can access course materials 24/7 in one location • Students can hand in assignments online and track graded work • Instructors can manage materials online in one location • Key benefits • Single sign-on plus guest logins • Managed Enrollment • Consistent learning environment for students • Central hub for access to other instructional technologies

  7. Instructional Services Integrations Plagiarism Detection (Turnitin) Via Blackboard API and LTI (Learning Tools Interoperability) SIS(Peoplesoft) Classroom Polling (i>clicker) Blackboard ePortfolios(Digication) • Course site request • Term-based managed enrollment Lecture Capture(Panopto) Video Streaming (Kaltura) Online Training (Lynda.com) Library Reserves (Ares ) Publisher Tools(Pearson, others)

  8. Metrics

  9. Cost • Cost to deliver the service: • Fee for service: None • Net-Plus contract bundle.

  10. Cost Per Unit • Total Annual Cost: $715,218 • Average # of courses hosted annually: 4,174 • Average # of unique users served annually: 21,000 • Cost per Course: $171.35 • Cost per User: $34 • Marginal Costs: • HW costs are flat/fixed per the cloud-hosting contract. • Licensing and Hosting costs are flat until we exceed 25,000 simultaneous users. • Labor costs for user support will increase as users/courses are added.

  11. Security • What risks does use of the service mitigate? • Reputational harm • Information security • Compliance with regulations and university policies • How does the service mitigate risks? • Safe default configuration • Contractual constraints • Vendor-hosted in cloud datacenters with redundancy

  12. More information • Service web page:it.cornell.edu/services/blackboard • Service level expectations:www.it.cornell.edu/services/sle.cfm?doc=13 • Service catalog entry: catalog.it.cornell.edu/admin/16 • Service quarterly report:cio.cornell.edu/resources/it-reports-documents-and-presentations/itcornell-quarterly-metrics/course-management

  13. Questions? Todd Maniscalco: tam42@cornell.edu J.P. Brannan: jpb1@cornell.edu Consulting/Training support: acadtech@cornell.edu

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