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1. 1 
2. 2 
3. 3 Agenda 
4. 4 Business Problems 
5. 5 Root Causes 
6. 6 Solutions 
7. 7 Customer Data Hub 
8. 8 CDH Architecture 
9. 9 CDH Architecture 
10. 10 Integration Platform: SOA 
11. 11 SOA Architecture 
12. 12 SOA Architecture 
13. 13 SOA Failover 
14. 14 ‘Old’ Integration 
15. 15 ‘New’ Integration 
16. 16 ‘New’ Integration 
17. 17 ‘New’ Customer Integration 
18. 18 Siebel Customer Publish 
19. 19 CDH Customer Publish 
20. 20 EBS Customer Publish 
21. 21 Complete Customer Synch 
22. 22 Quote to Order 
23. 23 Service Contract Renewals 
24. 24 Service Contract Renewals 
25. 25 Customer Master – Future State 
26. 26 Customer Product EntitlementFuture State 
27. 27