1 / 6

TUG Parts Staff

TUG Parts Staff. Kennesaw, GA. Parts Business Leadership. Dennis Couch. Dennis Couch Vice President, Parts DennisCouch@tugtech.com Office: (678) 581-7805 Cell: (678) 294-7493 Craig Adams Director of Business Development CraigAdams@tugtech.com Office: (678) 581-7810 Cell: (678) 283-6438

graham-cleveland
Télécharger la présentation

TUG Parts Staff

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. TUG Parts Staff Kennesaw, GA

  2. Parts Business Leadership Dennis Couch • Dennis Couch • Vice President, PartsDennisCouch@tugtech.comOffice: (678) 581-7805Cell: (678) 294-7493 • Craig Adams • Director of Business DevelopmentCraigAdams@tugtech.comOffice: (678) 581-7810Cell: (678) 283-6438 • Jamie Woodall • Inventory ManagerJamieWoodall@tugtech.comOffice: (678) 581-7815 Craig Adams Jamie Woodall

  3. TUG Shop Customer Service Team • By Phone: • (800) 989-8499 or (770) 422-8021 • 7:30 am – 5:30 pm EST • By Fax: • (770) 422-8730 • By Email: • tugparts@tugtech.com • Online: • www.tugparts.com or www.tugtech.com • Customer Service Representatives: • JustinMorr@tugtech.com(678) 581-7829 • RickyOneal@tugtech.com(678) 581-7864 Justin Morr Ricky Oneal

  4. What CSRs can do for you: • Order entry, delivery status, shipping information • TUGparts.com web site registration • Invoice queries, credits, discounts, payments • Technical parts look-up • Credit limits and conditions • Parts product details, availability, delivery lead times, • Product substitutions • Price quotations / Special promotions • Any other parts assistance you may require Justin Morr Ricky Oneal

  5. Competitive Pricing • Sourcing specialist who works to find best cost for materials/partsPatSullivan@tugtech.comOffice: (678) 581-7856 • Pricing manager pursues price investigations and makes sure we offer the best price possibleDawnAnderson@tugtech.comOffice: (678) 581-7716 Pat Sullivan Dawn Anderson

  6. Part Availability Jamie Woodall • 98% Availability of all Service Parts in Stock • 90%+ First Pass Availability • Professional inventory management team closely monitors stock levels to ensure high availability rates • Parts expediting daily on all out-of-stock items • TOS / Unit Down orders have top priority to get parts to our customers as quickly as possible Sherecca Johnson Sara Flippin

More Related