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Comprehensive Integration of Credit Bureau Services with WebSphere and Siebel Call Center

This document outlines the seamless integration of customer services using a robust architecture combining WebSphere, Siebel Call Center, and various data management solutions. It covers the flow of information through different systems, facilitating operations such as account management, billing, and credit checks via JMS, XML, and MQ channels. With an emphasis on enhancing customer experience and operational efficiency, it provides insights into the managing of accounts, marketing efforts, and data warehousing using technologies like SAP and Oracle. The integration supports real-time event processing and data synchronization.

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Comprehensive Integration of Credit Bureau Services with WebSphere and Siebel Call Center

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  1. Credit Bureaus Call Center (Siebel) WebSphere Business Monitor Customer ODS (DWL) General Ledger (SAP) WebSphere Partner Gateway XML via MQ Call Center Representatives BO via J2C Adapter CEI Events SOAP via JMS Web Client A/R (Batch) XML via JMS Adapter Text via MQ ESB XML via JMS Customers WebSphere Process Server WBI Message Broker Commarea via MQ Billing (CICS/DB2) BO via JMS WebSphere Portal XML via JMS WebSphere Information Integrator XML Via JMS SMTP/Javamail XML via JMS XML via JDBC WebSphere Everyplace Access Content Manager Email Data Warehouse Sales Force Marketing (Oracle) Collections (DB2) Householding (SQL Server) Householding (SQL Server) Account Managers Project Enterprise

  2. Credit Bureaus Dashboard SOAP via JMS Call Center (Siebel) WebSphere Business Monitor Customer ODS (DWL) 3 General Ledger (SAP) WebSphere Partner Gateway Credit Check XML over MQ Call Center Representatives Application BO via J2C Adapter 4 5 1 Application XML via JMS 3 CustomerLocate CustomerAcctAdd SOAP via JMS 7 Web Client AccountAdd XML via JMS Adapter A/R (Batch) Dashboard CEI Events AccountAdd Text via MQ 9 ESB Credit Check BO over JMS 10 Customers WebSphere Process Server WBI Message Broker 2 7 5 Worklist XML via JMS 10 Billing (CICS/DB2) 1 10 6 AccountAdd Commarea via MQ WebSphere Portal AccountAdd BO over JMS 3 10 Account Managers Application XML via JMS 8 11 Dashboard CEI Events WebSphere Information Integrator AccountAdd XML Via JDBC WebSphere Everyplace Access Content Manager Email Data Warehouse Sales Force 3 Marketing (Oracle) Collections (DB2) Householding (SQL Server) Householding (SQL Server) 3 Dashboard XML via JMS Dashboard CEI Events Project Enterprise

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