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2012 MX Logistics Forum

2012 MX Logistics Forum. Managing Expectations. Introduction: Who Am I?. Introduction: OBI. Introduction: OBI. Disaster Relief: Response to Hurricane Isaac in New Orleans. Our Role. Navigating the Waters…. Product. Inspector. Foreign Office. US Gov’t. Supplier. Consulate.

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2012 MX Logistics Forum

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  1. 2012 MX Logistics Forum Managing Expectations

  2. Introduction: Who Am I?

  3. Introduction: OBI

  4. Introduction: OBI Disaster Relief: Response to Hurricane Isaac in New Orleans

  5. Our Role Navigating the Waters…

  6. Product Inspector Foreign Office US Gov’t Supplier Consulate Beneficiary Consignee Foreign Gov’t Owner Airline Port Carrier Intermediary Shipper Customs Vessel Agent Container Yard Rail Broker Freight Forwarder Trucker 3PL Grantor

  7. Foreign Offices • Affiliates • Strategic Partners Familiar, not Foreign: The Shipping Partnership

  8. Foreign Offices Setting Up The Offices • Affiliates – Roles • Strategic Partners – Relationship • Roots in Disaster Relief • Seldom Ship to Those we have not visited • Questionnaire • Test Shipment Familiar, not Foreign: The Shipping Partnership

  9. Foreign Offices Communication • Prior to Shipment Establish the Need To Ship or Not… Gauge of Readiness Discuss Plan • During Shipment • After Shipment Familiar, not Foreign: The Shipping Partnership

  10. Consignees with a Cape: Identifying Strong Partners Shipper Yoked to Consignee Running a 3-Legged Race Our commitment to THEM Their commitment to US Familiar, not Foreign: The Shipping Partnership

  11. Consignee Vetting • New Partners? • Work w/those you know • Work w/those who are well-established • Travel, face-to-face essential Setting International Expectations

  12. Knowing Your Consignee: -Work w/what you have -Culture -Multiple consignees -Changing Rules -Limitations of Franchise? -Always Assess Preparedness -Rating (RED/GREEN/YELLOW) -Gauge ability and risk: this can change – even with affiliates -Factors affecting Rating Setting International Expectations

  13. Case Studies w/Group Workshop

  14. Case Study #1

  15. Case Study #2

  16. Hypothetical Case Studies

  17. ? Can it be solved at point of origin? Can it be solved at point of destination? Can another organization on ground intervene? Can the experience of other organizations help? Is it worth fighting for? ? Can $ fix the problem? Can the consignee fix the problem? Can the Freight Forwarder fix the problem? Can a phone call, letter, or gold seal make difference? Would a visit from the shipper help? Questions for Problem Solving

  18. david.andrews@ob.org

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