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Learn the three essentials to successful communication in this seminar: effective listening, empathy, and finding win-win solutions. Improve your relationships and understanding with others.
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Three Essentials to Successful Communication As the blood is to the body, so is communication to the family.
Three Essentials to Successful Communication Prescription: Conflict Resolution Diagnosis Process: Communication
Three Essentials to Successful Communication Options:No talkBlast off!Wise talk
Three Essentials to Successful Communication “Let your speech always be with grace, seasoned with salt, that you may know how you ought to answer each one.” Colossians 4:6
Three Essentials to Successful Communication “I am upset… “I feel angry… “I am disappointed… “I feel like a slave…
Three Essentials to Successful Communication Christ our example expressed His feelings in His hour of supreme distress. “My soul is exceedingly sorrowful, even to death.” Matthew 26:38
Three Essentials to Successful Communication Jesus continued, “Stay here and watch with Me.” Matthew 26:38
Three Essentials to Successful Communication “An effective “I” statement states the problem, tells how I feel about it, and says what I want.”
Three Essentials to Successful Communication “I am very upset waiting day after day because I need the car to do the shopping.”
Three Essentials to Successful Communication • Speaker • 1.Problem • 2.Feelings • 3.Wants • 4.“I” Statements
Three Essentials to Successful Communication “So then, my beloved brethren, let every man be swift to hear, slow to speak, slow to wrath.”James 1:19
Three Essentials to Successful Communication Effective or active listening hears what is said plus what’s not said. It combines words, tone and body language to interpret feelings. It grasps the total message.
Three Essentials to Successful Communication Luke 5:8 Peter’s words were: “Depart from me” His tone and body language said: “Stay with me!”
Three Essentials to Successful Communication What is empathy? “It is to put myself in your place and try to experience what you are feeling.”
Three Essentials to Successful Communication “So, you feel hurt because I kept the car each evening.”
Three Essentials to Successful Communication God mirrored Jonah’s feelings, when He stated: "Is it right for you to be angry?“ Jonah 4:4
Three Essentials to Successful Communication • Speaker • 1.Problem • 2.Feelings • 3.Wants • 4.“I” Statements
Three Essentials to Successful Communication • Listener • 5. Interpreting • 6. Empathizing • 7. Mirroring • 8. “You” Statement
Three Essentials to Successful Communication Like a coin or a bill, every story has two sides!
Three Essentials to Successful Communication Now Bernard is the speaker (Using “I” statement)
Three Essentials to Successful Communication “Our company is down-sizing and many are losing their jobs. Each afternoon this week, when I am ready to leave, my supervisor gives me a new assignment marked ‘Urgent.’ I stay on to finish it to keep my job.”
Three Essentials to Successful Communication Now Alice is the listener (Using “you” statement) “What can she say?”
Three Essentials to Successful Communication When each understands the other’s point of view, we are ready to explore a solution together. We create a win-win plan where each loses a little, and each wins a lot!
Three Essentials to Successful Communication • Bargaining • List all the options. • Decide on the best one. • Let it be a win-win solution.
Three Essentials to Successful Communication Together9.Exchanging 10.Bargaining
Three Essentials to Successful Communication 1 Problem 5 Interpreting 6 Empathizing 2 Feelings LISTENER SPEAKER 7 Mirroring 3 Wants 8 “You” Statements 4 “I” Statements 9 Bargaining TOGETHER
Three Essentials to Successful Communication Just as a healthy marital relationship requires constant communication between husband and wife, so a successful spiritual relationship needs constant communication between God and me.
