Olympia Parking Systems - Presentation

2. MISSION STATEMENT To provide low maintenance, energy efficient, space saving car parking solutions for residential, commercial and public car parking areas.

3. INTRODUCTION • Fairly new Subsidiary - approx. 2 years trading • Multi-national corporation • Number of staff in NZ - 34 • Physical Description - Automated car parking building, Administration office

4. AUCKLAND PARKING SITE

5. AREAS OF STUDY Organisational Structure Meetings and Group Processes Organisational Culture and Communication Climate External Communications

6. ORGANISATIONAL STRUCTURE HIERARCHICAL SYSTEM

7. OPEN PLAN ORGANISATION STRUCTURE • Creates a sense of openness when communicating • Reduces communication problems (e.g. Gatekeeping) • Maintains a good balance of upward/downward communication

8. MANAGEMENT STYLE : THEORY Y No micro management Staff incentives and bonuses Employee retention reflects theory

9. GROUP PROCESSES Team meetings twice a month Video conferencing; Senior management International Travel; Management meetings Email Process; inter-department communication

10. MEETINGS Regular department/team meetings held to cover… • Latest developments being built • New internal/external technology • Keeping up with competition • Recent news or updates • Learning organisation • Encourages innovation and new technology

11. ORGANISATIONAL CULTURE AND COMMUNICATION CLIMATE

12. ENVIRONMENTAL ASPECTS • Open plan office; culture of openness • Smart casual dress for all employees (including management) • Frequent face-to-face interaction between departments • Casual with a bureaucratic structure

13. EXPECTATIONS • Roles are clearly defined • Company's values and expectations clearly communicated • KPI system/Incentive scheme • Good employee retention

14. LEADERSHIP STYLE • Good relationship of trust • Remote/Virtual management • Clear expectations by management • Good two-way communication

15. ROLE OF TECHNOLOGY • New company, new systems • Latest technology devices (i.e. iPhones, Webcams, iPads) • International video conferencing • Cutting edge parking systems

16. EXTERNAL VIEW • Consistent branding throughout organisation • Clear communication of product/service • Hi-tech parking solutions

17. EXTERNAL COMMUNICATION

18. COMMUNICATION CHANNELS • Website • Email • Telephone • Face-to-Face

19. WEBSITE • E-book - Brochure • ‘Contact us’ page • Quick contact box • Latest news and information

20. EMAIL • Accounts Team - invoices, overdue etc. • Sales Team - Contact form response, client contact • HR - Recruitment • Communication with stakeholders

21. TELEPHONE • Sales team - sales calls, follow-up • Maintenance contractors - existing clients • Communication with stakeholders • HR Recruitment

22. FACE-TO-FACE • Maintenance/Technical - on-site visits • Sales - New customers • HR - Recruitment interviews • Management - Dealing with stakeholders

23. CONCLUSION

24. THE COMPANY • New subsidiary of a multi-national corporation • New, small company; still growing • Dedicated to technology and innovation

25. CULTURE • Openness • Technology based • New ideas • Trust between management and staff

26. STRUCTURE • Bureaucratic theory; hierarchical system. • Open plan office reduces common communication issues • “Theory Y’ management style

27. INTERNAL COMMUNICATION • Largely technology based • Frequent team meetings • Good two-way communication; upward/downward

28. EXTERNAL COMMUNICATION • Technology based; email, phone, website • Face-to-face; recruitment, sales, maintenance • Company brand and product clearly communicated