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Improving all our services

Improving all our services. Welcome. Share our vision and plans with you Answer key questions you may have Update you on our progress Get your views to help with the developing plans. Turning our vision into reality. ‘Leading By Design’ - our programme to deliver our vision by changing:

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Improving all our services

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  1. Improving all our services

  2. Welcome • Share our vision and plans with you • Answer key questions you may have • Update you on our progress • Get your views to help with the developing plans

  3. Turning our vision into reality • ‘Leading By Design’ - our programme to deliver our vision by changing: • how we deliver services • Improve care and working environment • how we support service delivery • behaviours and mindsets

  4. HPFT – What do we provide? Primarily a community provider • Community contacts 2009/10 – 450,000 • Referrals 2009/10 – 32,000 • Inpatient episodes 2009/10 – 2,000 • Services provided from 106 different sites

  5. Health and Social Care provider • Specialist Learning Disability • Mental Health • Substance misuse • Primary Care medium secure

  6. Leading by Design How we deliver services

  7. Simple, Quick Access – Future “It was easy - one contact and a quick response” • One co-ordinated service • Simple, rapid access and advice • One flexible networked team

  8. Simple, Quick Access – Making it work

  9. Clearer, Co-ordinated Journeys – Making it work Recovery Journey • Intended outcomes and journey clear • Consistent quality and experience • One partner through recovery journey

  10. Changing Behaviour and mindset – More efficient delivery • Integrated service teams • Balanced workload • Clear job plans and accountability • More flexible, mobile working

  11. Improved care and working environments – Future The best care and working environments

  12. Next Steps

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