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Enhancing Our Services: A Vision for Improved Care and Delivery

Welcome to our initiative aimed at improving our services. We want to share our vision and plans with you while addressing key questions and updating you on our progress. Your insights will help shape our developments. Our program, 'Leading By Design,' focuses on transforming service delivery, enhancing care quality, and fostering a supportive working environment. We provide a range of services, including mental health support and primary care, across multiple sites. Join us on this journey towards a more integrated and efficient service.

gwenifer-allen
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Enhancing Our Services: A Vision for Improved Care and Delivery

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Presentation Transcript

  1. Improving all our services

  2. Welcome • Share our vision and plans with you • Answer key questions you may have • Update you on our progress • Get your views to help with the developing plans

  3. Turning our vision into reality • ‘Leading By Design’ - our programme to deliver our vision by changing: • how we deliver services • Improve care and working environment • how we support service delivery • behaviours and mindsets

  4. HPFT – What do we provide? Primarily a community provider • Community contacts 2009/10 – 450,000 • Referrals 2009/10 – 32,000 • Inpatient episodes 2009/10 – 2,000 • Services provided from 106 different sites

  5. Health and Social Care provider • Specialist Learning Disability • Mental Health • Substance misuse • Primary Care medium secure

  6. Leading by Design How we deliver services

  7. Simple, Quick Access – Future “It was easy - one contact and a quick response” • One co-ordinated service • Simple, rapid access and advice • One flexible networked team

  8. Simple, Quick Access – Making it work

  9. Clearer, Co-ordinated Journeys – Making it work Recovery Journey • Intended outcomes and journey clear • Consistent quality and experience • One partner through recovery journey

  10. Changing Behaviour and mindset – More efficient delivery • Integrated service teams • Balanced workload • Clear job plans and accountability • More flexible, mobile working

  11. Improved care and working environments – Future The best care and working environments

  12. Next Steps

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