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WELCOME SQC Best Practice Network KNOWLEDGE MANAGEMENT PROJECT GROUP 1 st Meeting

WELCOME SQC Best Practice Network KNOWLEDGE MANAGEMENT PROJECT GROUP 1 st Meeting 4 Dec 2001, PSB Bukit Merah Room 18-01. Participating company & Representative. RSAF, Air Logistics Dept : Mr Derrick Tang (Project Facilitator) Head Quality Assurance Branch, ALD

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WELCOME SQC Best Practice Network KNOWLEDGE MANAGEMENT PROJECT GROUP 1 st Meeting

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  1. WELCOME SQC Best Practice Network KNOWLEDGE MANAGEMENT PROJECT GROUP 1st Meeting 4 Dec 2001, PSB Bukit Merah Room 18-01

  2. Participating company & Representative RSAF, Air Logistics Dept : Mr Derrick Tang (Project Facilitator) Head Quality Assurance Branch, ALD PSB : Mr Alexander William Deputy Director, Corporate Planning & Dev (check appt ??) NCS: Ms Yeo Lee ChengGeneral Manager, Learning & Development CAAS : Mr Lim Yiak TiamAssistant Corporate Planning Manager DHL : Mr Tan Jack WoanTQM Manager Translink : Mr David HoManager, QA RDC, CityCab ?? No rep.

  3. Project : Knowledge Management • Organisations are realising how important it is to "know what they know" and be able to make maximum • use of the knowledge. This knowledge resides in many different places such as: databases, knowledge • bases, filing cabinets and peoples' heads and are distributed right across the organisation. All too often • one part of an organisation repeats work of another part simply because it is impossible to keep track • of, and make use of, knowledge in other parts. So, organisation needs to know what their knowledge • Assets are and how to manage and make use of these assets to get maximum return. • Therefore, Knowledge management involves the identification and analysis of available and required • knowledge assets and knowledge asset related processes, and the subsequent planning and control of • actions to develop both the assets and the processes so as to fulfil organisational objectives. • The aim of the project is to share among participating companies and also learn from companies which • has successfully practiced Knowledge Management (KM) in area like : • How to create a culture that believe in knowledge management (KM) ? • (2) Who are involved in KM in organisation and their respective role ? • (3) How is KM align to business strategy ? • (4) What is the KM plan/strategy ? • (5) How is KM linked to business results? What kind of suitable KPI to use ? • (6) Infrastructure for KM. • (7) Reinforcement mechanism to sustain KM.

  4. Project : Knowledge Management • Primary Scopes of project • How to develop the culture and what are the practices necessary for successful implementation of Knowledge Management in an organisation ? • How to develop the key performance indicators to measure the effectiveness of Knowledge Management ? • Secondary Scopes • How to scope the contents ? • What are the infrastructures necessary for Knowledge Management ?

  5. Agenda : Preparatory Session Introduction. Project methodology. Distribute assignment. Establish project schedule. Prepare for next workshop. Any Other Matters.

  6. What we hope to achieve ? Not a Best Practice Workshop or Training !!! Enable groups of organisations (with same interest) to collaborate in searching for and learning from best practices for performance improvement. Participants to gain practical experience in applying Benchmarking methodology. Establish network or links with World-class and SQC companies for learning.

  7. Manufacturing Service Networks 10 –30 SQC Orgs Project Groups At least 2 Network/ Other SQC Orgs Project Teams Up to 3 Indiv Reps per Org Best Practice Network Structure See Word Doc for companies and groups

  8. How to achieve ? Use the benchmarking methodology. Internal sharing within participating companies. External learning from World-Class or SQC companies.

  9. Home Benchmarking Approach • WHO TO BENCHMARK • Who at our organisation does this • best? • What companies out-perform us • Are these companies comparable? • GATHER DATA • Internal sources • Literature/database sources • Site visits • Questionnaires Second Base Best Demonstrated Practices Third Base First Base • IDENTIFY WHAT TO BENCHMARK • Identify your processes • Map and analyse the processes • *How well is the process • performing? • *What are the key measures • for the process? • ANALYSE DATA • Compare practices and results • of benchmark partners • Understand how and why benchmark • partners adopted practices and • achieved results • IMPLEMENT IMPROVEMENTS • Set goals • Develop plan for implementation • Execute the plan

  10. Methodology

  11. Methodology

  12. Methodology CSF 1 CSF 2 Factor Item Topic of Interest CSF 3 CSF 4

  13. Methodology

  14. Methodology

  15. Assignment • Method of operations : self-managed team • Each organisation may involve 1-2 process owners. • Project Leader - conduct discussion and co-ordination • with project facilitator. (PSB) • Secretary - take notes/consolidate inputs (rotation basis) • arrange venue (CAAS) • Write report - consolidate input and compile report (Translink) • Presentation - prepare presentation materials.(DHL) • Website - update website (RSAF)

  16. Prepare for next workshop Use Word Doc – completed worksheet.

  17. Next Meeting ? 11 Jan, 1400 Hrs. CAAS KM Homepage

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