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Strategies for Regulatory Staff Excellence: Selecting, Retaining, and Developing

Explore effective methods to select, retain, and develop regulatory staff for optimal agency performance. Topics include selection strategies, retention and development techniques, and the impact of the economy. Learn how to promote agency excellence through staff engagement and customer service. Enhance your skills in behavioral-based interviewing, performance prediction, and generational differences recognition.

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Strategies for Regulatory Staff Excellence: Selecting, Retaining, and Developing

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  1. Effective Methods for Selecting, Retaining & Developing Regulatory Staff Patricia Stigall, R.N., M.S., Pamela Twombly, R.N., M.S., Regional Enforcement Managers, Virginia Dept. of Health Professions

  2. Introduction/ Overview:September 12, 2009 (7:15-8:15 am) • Topic relevance & impact • Selection Strategies • Retention & Development Strategies

  3. Topic relevance & impact • Influence of economy on staff selection, retention, development process • Promoting agency excellence through staff • Customer service triangle

  4. Selection Strategies • Process • Identify position requirements • Key skill sets • Health care vs. non-healthcare • Advertising on a dime • Application, candidate screening process • Interviewing

  5. Selection Process • Interviewing • Focused questions • Quality vs. quantity • Behavioral-based questions • Method • Panel, telephone vs. personal

  6. Selection Process • Behavioral-based interviewing • Predicting future performance through past performance • Probes for specific behaviors • Improved accuracy, objectivity of information • Examples

  7. Selection Process • Alternative assessment techniques • Writing exemplars • Demonstration • Role play • Recognizing generational differences

  8. Retention & Development Strategies • Initial training & continual development • Establish & enforce clear expectations • Feedback- qualitative/quantitative • Outcomes management Awareness of role/impact in agency performance

  9. Retention & Development Strategies • Promote active staff involvement in system changes & projects • Incentives on a dime • Recognize/respect generational differences

  10. Discussion

  11. References Carter, T. (2004). Behavioral Based Interviewing: Techniques to Help You Hire the Best. Virginia Commonwealth University Center for Public Policy. Hansen, K. (Retrieved 2009). Quintessential Careers: Behavioral Interviewing Strategies. Website: www.quintcareers.com/ McKay, D. (Retrieved 2009). Behavioral Interviews. Website: http://careerplanning.about.com/od/jobinterviews/ Maciekowich, M. (Retrieved 2009). Creative Compensation and Total Rewards Tools to Attract and Retain Employees From Different Generations. Website: http://www.rvhra.org/posted/Creative Maciekowich, M. (2008). Effectively Measuring and Rewarding Customer Service Competency and Performance. Website: http://www.rvhra.org/posted/Customer

  12. Speaker Contact Information Virginia Department of Health Professions- Enforcement Division 9960 Mayland Drive Richmond, VA 23233 (804) 367-4691 Pam.twombly@dhp.virginia.gov Pat.stigall@dhp.virginia.gov

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