1 / 14

Sally Kendall and Caroline Fish Blue Badge Team Traffic Division

Blue Badge Reform Programme. Sally Kendall and Caroline Fish Blue Badge Team Traffic Division. Blue Badge Reforms. Few changes made to the scheme since the 1970s Current problems include: high levels of abuse and misuse of badges - estimated current cost of abuse is £46m pa

halen
Télécharger la présentation

Sally Kendall and Caroline Fish Blue Badge Team Traffic Division

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Blue Badge Reform Programme Sally Kendall and Caroline Fish Blue Badge Team Traffic Division

  2. Blue Badge Reforms • Few changes made to the scheme since the 1970s • Current problems include: • high levels of abuse and misuse of badges - estimated current cost of abuse is £46m pa • increasing demand for badges and pressures to extend eligibility - forecast growth of 27% over next 10 years • inconsistent administration and assessment • inefficient service delivery and customer service

  3. Blue Badge Reforms • Announcement made 14 February 2011 • Reforms will bring significant change to the scheme and will • ensure fairer allocation of badges to those most in need • deliver efficiency savings and improve customer services • allow improved and effective prevention of abuse and enforcement • raise the badge fee to enable reform • Changes will substantially be delivered by end 2011

  4. Ensuring fair allocation of badges • Measures to help ensure that badges are issued fairly and that the scheme is sustainable in the long term for those who rely on it most:

  5. Ensuring fair allocation of badges • Measures to help ensure that badges are issued fairly and that the scheme is sustainable in the long term for those who rely on it most:

  6. Prevent abuse and improve enforcement • Measures to help prevent abuse from happening in the first place and to deal with rising levels of fraud and abuse:

  7. New Blue Badge design Digital Photo Raised Tactile Feature Raised Braille Feature Guilloches/Fine Line Pattern PVC material Common Standardised Serial Number 2D Barcode Anti-photocopy Secure Hologram

  8. Prevent abuse and improve enforcement

  9. Blue Badge Improvement Service • New service available to all LAs in England, Wales and Scotland • Will provide: • secure printing, personalisation and distribution of new badge design • central database of all badge holders and badges on issue • on-line eligibility checker and on-line applications via directgov • other customer service improvements • fraud prevention – automated checks will be made at application stage to verify information and prevent multiple applications • quick and easy enforcement checks, including via smart-phones • significant operational and other efficiencies – estimates of up to £20 million per year

  10. Blue Badge Improvement Service • DfT is arranging a five-year contract on behalf of all LAs – 93% supported idea in 2008 • System uses innovative, transactional-based, funding model • Supplier is investing capital development costs in return for price per badge payable by LAs • All LAs will pay the same price and receive the same level of service • Price for whole service will be less than £5 per badge – DfT is raising the maximum fee LAs can charge for a badge to £10 to cover this and other admin costs

  11. Blue Badge Improvement Service • System will comply with all HMG security and data protection requirements (it will run on GCSX and be accredited to IL3) • Avoids need for LAs to invest in development of own systems and to find other resources from, eg. legal and procurement teams, ICT and security advisers • System will offer better monitoring and control of badges, including ones reported as lost and stolen • Common service levels and data standards have been agreed, as well as prices for additional opt-in services • Issuing LAs will remain responsible for decisions on eligibility, referrals for mobility assessments, and residency/ID checks

  12. Blue Badge Improvement Service • System will offer other services: • Initial enquiry support service for LAs and public • Management reports • Helpdesk support for LAs • Quicker, easier renewals • Records management – records can move with applicants • It can accept payments for badge fee • And other optional services including: • Data entry service • Data update service • Fast tracked applications

  13. Next steps • Contract to be let early May 2011 • Engagement and communications programme to include: • Workshops from end of May onwards • Detailed information available on-line • Dedicated contact points • Training available from November • Regulations specifying new badge design and higher fee to be laid in September • Go-live for system, new badge design & higher fee – 1 January 2012 • Changes will apply to all new applicants, those renewing and those replacing badges

  14. Actions • LAs will no longer be able to issue old badge design from 1 January 2012 so need to manage/reduce stock levels and securely destroy any left-over stock • Issuing LAs – please sign-up to new system asap so supplier can help with change management and any other transition issues • Sign up will be via an access agreement. Standard contract terms and conditions are being agreed • Let us have your contact details so we can keep you in touch. Please email them to bbes@dft.gsi.gov.uk

More Related