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Essential Troubleshooting Guide for Kinetic Data by Derick Larson

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Join Derick Larson in this comprehensive troubleshooting session focused on Kinetic Data. Learn how to effectively contact support, navigate Kinetic Task installations, and understand common error messages. Derick shares valuable insights into managing log files, exceptions, and installation issues. He also covers advanced topics like retry handlers, memory issues, and library file management, along with details on the Kinetic Survey and Request modules. This resource is vital for all users seeking to enhance their troubleshooting skills and optimize Kinetic Data solutions.

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Essential Troubleshooting Guide for Kinetic Data by Derick Larson

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Presentation Transcript

  1. Troubleshooting Tips and Tricks Derick Larson Kinetic Data

  2. Agenda • Who am I? • How to contact support • Kinetic Task • Installations • Kinetic Request/Kinetic Survey

  3. Questions?

  4. Who Am I? • Derick Larson • derick.larson@kineticdata.com • 651-556-0926 • Responsible for Support, Training, and Documentation

  5. How to Contact Support • support@kineticdata.com • 651-556-1020 • 8AM to 5PM Central Time - Monday through Friday • Community site and forums • community.kineticdata.com • support.kineticdata.com

  6. Kinetic Task • Log files • Exceptions • Task Manager Console • Echo/Deferred Nodes

  7. Log Files • Where are they? • Task Engine tab & Logging tab – Task Administrator panel

  8. Kinetic Logs • What do they show?

  9. Exceptions • What can cause an exception • Errors from the handler • Errors from the connectors • Errors from the submitted answers/base/results values • Where are they recorded • Can they be “handled”

  10. Exceptions - Examples

  11. Exceptions - Examples • Connector Exception

  12. Exceptions - Examples • Answer/Data Set Exception

  13. Echo Nodes • Great way to show values for troubleshooting during the construction of a task tree.

  14. Deferred Node • Stop your Task Tree in process – check results

  15. Retry Handlers and Connectors • Depends on where the error is • Must add notes • Watch for errors farther down the tree • Messaging • Emails • Lookups

  16. Installation Issues • Running the installer • Remedy Options • Tomcat Options • Sharing files– jar/dll/so/candy (hah!) • Common error messages

  17. Running the Installer • Remedy Issues • Access • Memory Issues – Install Delays • Known Errors – Task Engine

  18. Running the Installer – cont. • Tomcat • What our installer does • Environment issues – (Windows Server 2008) • But I have my own tomcat • When you can’t use our tomcat

  19. Sharing Jar files • What jar files? • When do I have to share? • The best option is not sharing • Where do they come from? • Why don’t you use the 64bit API? • Kinetic Calendar and Kinetic Schedule do • Kinetic Survey and Kinetic Request coming soon

  20. Jar Files – cont. • Where do they go – tomcat_home\shared\lib

  21. Locating Library Files • What are library files (dll/so/a)? • Where should they go? • Where do I get them? • How do I tell my web server where they are?

  22. Common Installation Errors • Unsatisfied Link/No Class Def Found • Too many jar files • Just the 70 jar files • Location of the jar files • Can’t locate the library files • Path settings

  23. Kinetic Request/Kinetic Survey • Logs • Common Issues • Browsers

  24. Kinetic Request/Kinetic Survey • Logs • Available through the Web Admin Console – logging tab • Download or view last 200 entries • Task Manager tab has access to old (pre v5) engine logs • Older logs on the web server - /webapps/kinetic/logs

  25. Kinetic Request/Kinetic Survey • Common Issues – Events • Object Not found errors – Copy Existing Elements • Syntax errors • Common Issues – Styles • Available tools

  26. Kinetic Request/Kinetic Survey • Browsers • Testing – Litmus • Test groups – List Manager

  27. Litmus Example • Example of Litmus Results

  28. Performance Troubleshooting • New feature coming in 5.1

  29. Questions?(really)

  30. Thank You! Derick Larson derick.larson@kineticdata.com 651-556-0926

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